Norton Internet Security / Norton AntiVirus

[Brett4533]

I have read the other posts regarding iTunes and not being able to connect to the store.

The fixes don't seem to apply to my Norton Internet Security. I believe this is a 2011 edition.

I get the message that I'm not connected to the internet (I am).

I can't find a firewall setting. I find Sonar, Auto protect and Download Intelligence.

Hope you can help.

[Sathish_kumar1]

Hi Brett,

I understand that you are having problems connecting i-tunes to the Internet, You can also try the KB posted in the below link

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=v59829643_EndUserProfile...

Regards

Sathish

[SendOfJive Norton Fighter]

Hi Brett4533,

Have you used the links to the iTunes troubleshooting pages?

Can't connect to the iTunes Store

iTunes for Windows: iTunes Store connection troubleshooting

iTunes: Advanced iTunes Store troubleshooting

[Brett4533 · Accepted solution]

Thanks to both responders. Those fixes did not work however I did not give up. I continued to search and try other solutions and found this one worked.

From Justanswer.com:

Close the itunes.

In windows vista, click on your start menu, then on "all programs", go to accessories, right click on the command prompt icon and choose "run as administrator". Once it opens, type in the following command...

netsh winsock reset

Press enter. If it prompts you o restart the computer, restart it.

Now open itunes and try to connect.

[dscott4305]

I'm running NIS 2012 on Windows XP.  Had problems the past few days accessing iTunes store.

I found that I had to "Flush DNS Setting in Windows" per this link:

http://support.apple.com/kb/ht1527

that did the trick