12-31-2011 08:23 AM
i have 2 computers which have norton 360 but are expiring in a few days so i have bought norton internet security 2012. On the first computer i have uninstalled the norton 360 2011 and put the 2012 cd in the computer but it will not load up, i tried the 2012 cd on my other computer and it does load up so why does it not load up on the 1st computer? was i wrong to uninstall the old norton before i started to unistall the new norton?
12-31-2011 08:40 AM - edited 12-31-2011 08:41 AM
It is apparently possible for uninstalling N 360 V5 to disable CD drives and there is a fix for this but it's not one I'm really aware of.
I think there's a Microsof KB article with a fixit on but see what some of the more informed users here have to say.
If necessary we can give you a link to download an installation file for Norton Internet Security 2012 that will be more uptodate than the one on your CD anyway.
12-31-2011 12:00 PM
Sometimes the removal of Norton 360 leaves the optical drive missing. Please follow the link to the Microsoft Fix-it Tool provided in this Symantec KB article: