dickevans wrote:
Hi,
I can't speak for Tony or the company but my experience has been that the real problem is the Internet. Speeds are increasing, pipe size is increasing and the amount of data being pushed through is 'really' increasing. It only takes one bit out of place to corrupt a download. Many times this will not be enough to trigger an error message but it does make the download fail to install.
During times of less activity the next run of live update will usually cure the problem. If there's a lot happening then it may take several trys.
Yes, there are ways to prevent much of this, and yes, they could be implemented, BUT the other side of the coin is the cost in time, effort and resources that it would take to generate almost absolutely secure transmissions with the several million computers worldwide that use Symantec/Norton products. Until it reaches the point that I cannot keep my copy up to date enough to make me feel secure I will live with the minor inconveniences of haveing to rerun live update upon occasion.
That's just me and I'm only one old man. So try to
Stay well and surf safe
Dick--
You may, indeed, be right. I certainly am not qualified, nor do I have the expertise to say you are wrong. However, there are a few things that, to me at least, tend to cast some doubt on your conclusion. First, this problem appeared suddenly, around the middle to late October--everything had worked fine until then. My guess is that nothing at that point suddenly saturated the Internet when it had not been saturated up until then. Second, timing seems random, and unrelated to what one would assume are heavy traffic times. And finally, in a much earlier post, in the previous thread that was closed because it was getting to long and old, there was a sort of suggestion by one of the Symantec folks, that the problem was complicated and was going to take some time to fix--or words to that effect. That suggests to me that they at least have some idea as to the cause. It does NOT eliminate the possibliity that the cause is excatly as you suggest.
But all that said, I still maintain that it would be nice if we could get a status report--even if the status report is, "we have no idea of why this is happening," or "we know what is causing it, but it will take x months to fix it," or "we know what the problem is, but it is too expensive, or too difficult, or whatever, to fix." Like you, I'll continue to put up with the inconvenience of the need to do multiple tries to get an update to succeed. But the frustration (for me at least) is increased by the lack of feedback on what the situation is.
