Norton Internet Security / Norton AntiVirus

[Atomic_Blast Super Spam Squasher Mobile Master (Norton Mobile Users Discussion Forum)]

Hi F4E:

I tend to agree with you.

Please submit your request in this thread and hope for the best.

http://community.norton.com/t5/Product-Suggestions/bd-p/Suggestions

Happy Holidays!

Atomic_Blast :)

[macinwwwv]

Tony (and others)

A couple of days ago, Live Update deliverd an update that required a reboot.  Since that usually means a more significant program update, I was hopeful that it MIGHT mean that the problem had been found and resolved.  And for the next two days, it appeared that it might be so. Alas, such was not to be.  This morning, the Virus Definitions (one of 9 updates) failed.  I ran it again after a couple of minutes, and it failed again (though a Pulse update in that second try was successful).  I waited a couple of minutes, and ran it a third time.  Still failed (it was the only item in that third try).  Waited about 20 minutes, and tried again.  Ths time, it was successful.  What may be worth noting (and you may already know this), on the second and third tries (the ones that failed) there did not appear to be any download--just an attempt to install the already downloaded update.  On the thrid try (the one that was successful), it appeared that the update was freshly downloaded--that is, there was a download involved, and yet, it was the only update. 

I renew my plea for a status report on where your folks are on resoving this problem, even if it is that you still don't know what the problem is, or even if it means you have given up on a solution.

[GORPY1 Super Spam Squasher]

What Irony, Even after LU cannot complete Smart Virus update(s) in the morning ( even after a reboot) I Save Intelligent Updater Virus Defs to my desktop, though (even w/o using them) all of a sudden Smart Virus Defs complete, all in a day I guess and Happy Holidays to all.........Gorpy1

[Krusty13]

....... Still Happening.  2011Virus Definitions x64 FAILED TO COMPLETE.

[Morten79]

I had the same issue today, Virus Definitions failed too install. I waited 2 hours and it was applied successfully, Imo it's very odd and random. I face a fail LiveUpdate at least one time in a month.

Sometimes I ask myself: "Why should I renew my subscription for 2012?" Because of all the little failures, Norton continues too be the leading AV program in the world. This genius program has saved my PC from a complete re-format three times in almost a year now. It's not perfect, but IMO it's the best you can get. 

[macinwwwv]

I agree.  It IS frustrating.  And the lack of feedback on the status of a fix is not very encouraging either.  We don't even know if anyone is still trying for a fix, or if this is just going to be a permanent condition.  I had gone several days without a problem, and thought maybe the problem had been fixed.  But this evening, it happened again (runnng a second time in a few minutes didn't resolve it, but waiting a half hour and running again did).  Tony, who used to be monitoring this discussion seems to have disappeared.  Last thing I saw from him was 16 December.  Maybe he's on Christmas vacation, or something.

[Davec33]

Why all the complaints about Live Update ? Are people getting a popup or something that says Live Update failed ?

The only way I can tell if it fails is by looking at live update history. Live Update runs about 10 times a day, so if one of the updates fails it will usually pick it up on the next try.

I know back on 15 Dec (when this thread started) there was a definite problem all day with many failures, but I guess whatever caused it was fixed. Since then I only see a couple of failures in my history, and they were only Norton Activity Map Data, which I think is quite useless anyway.

I would be nice to see some reassurance from Tony? that everything is OK.

[macinwwwv]

Dave--

I can't speak for others, but it may be that they do what I do.  I don't permit Live Update to run automatically, because I don't like the interruptions, and the slowdowns that I get when it runs the same time as something else I am doing (and I especially don't like being interrupted and told that I need to reboot for the updates to take effect.)  So I run Live Update manually, 2 or 3 times a day.  When you do that, of course, you get the notice that an update has failed immediately. 

I'm not suggesting that there is anything wrong with letting Live Update run automatically, if it doesn't bother you.  It's just that I prefer to decide when things like that happen (I don't let Windows Update run automatically either--partly for the same reason, and partly because I want to know WHAT is being updated before I do it).  Every so often, there is an update that I decide I don't want, at least, not yet (such as IE 9, for example), so I want the option to control what is updated, and when.

[GreyGhost]

The problem is back again after I thought it was solved.

[macinwwwv]

Tony (and whoever else is interested)

No posts to this thread for almost 2 weeks.  And for me, at least, no LU problems during that same time, leading me to the hope that the problem had been fixed.  Alas, not so.  Yesterday, it happened again, twice.  Both times, multiple tries eventually got the updates processed (the first time, it took 4 tries, the second time, only one retry).

The issue here, for me at least, is not that there is no workaround--clearly, there is.  But we pay for this service, and shouldn't have to have time consumng and frustrating workarounds.  It's like taking your car in for service, and discovering that they forgot to put the oil cap back on.  You take it back, and they put it back on.  OK, one time, anyone can forget something, or make a mistake, no big deal.  But if that sort of thing keeps happening time after time after time, eventually, you find a new place to take your car to have it serviced. 

I've been a Norton customer since 1993.  And there have been frustrating events from time to time.  But they were always fixed within a reasonable period of time.  With this issue, it SEEMS to be the approach to say, "If you can work around it, why are you complaining--just work around it."  I don't KNOW that this is the position of Symantec, but in the absence of any feedback to the contrary (such as, "We're still working on it," or "We thought we had it fixed, but we didn't, so we'll try again," what else can we conclude?  Comments from the support staff, or from others, would be welcome.