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noghere
Posts: 291
Topics: 12
Kudos: 21
Solutions: 7
Registered: ‎04-20-2011

Re: it is happening again, Live update

[ Edited ]

Tried again just now interactive LU and all is OK:

 

Immagine.jpg

Contributor
bmaxxd
Posts: 32
Registered: ‎11-18-2011

Re: it is happening again, Live update

After 6 tries LiveUpdate has successfully completed. Thanks to all at Symantec for this!

Heco
Posts: 131
Topics: 21
Kudos: 13
Solutions: 1
Registered: ‎12-30-2008

Re: it is happening again, Live update

[ Edited ]

Yesterday i could update successfully... but today again, "Failed to complete...:smileysad:§

Any other one in the same situation?

 

Cheers,

Herve 

 

EDIT: It concerns Web Protection Definitions that can't be downloaded ans installed. 

Serious mode OFF: I'm French but i try to treat this matter seriously! LOL
Serious mode ON: To doubt everything or to believe everything are two equally convenient solutions; both dispense with the necessity of reflection. - Jerry Pournelle
Axios
Posts: 303
Topics: 81
Kudos: 15
Ideas: 0
Solutions: 21
Registered: ‎09-13-2008

Re: it is happening again, Live update

Today, Nis 2011 Italian, 6 failed LU update regarding network activity map, but resolved in 5-6 minutes.

I think that they are ramdom problem on LU servers...
Heco
Posts: 131
Topics: 21
Kudos: 13
Solutions: 1
Registered: ‎12-30-2008

Re: it is happening again, Live update

Thanks Axios for your reply! I'll try again later (cross my fingers!)

 

Cheers,

Herve

Serious mode OFF: I'm French but i try to treat this matter seriously! LOL
Serious mode ON: To doubt everything or to believe everything are two equally convenient solutions; both dispense with the necessity of reflection. - Jerry Pournelle
noghere
Posts: 291
Topics: 12
Kudos: 21
Solutions: 7
Registered: ‎04-20-2011

Re: it is happening again, Live update

[ Edited ]

Heco wrote:

Yesterday i could update successfully... but today again, "Failed to complete...:smileysad:§

Any other one in the same situation?

 

Cheers,

Herve 

 

EDIT: It concerns Web Protection Definitions that can't be downloaded ans installed. 


The same here in Italy.  Yesterday and till this afternoon all worked fine. Now in the evening I tried again the interactive LU  and it FAILED (Norton 2012 Web Protection Definitions)!

Heco
Posts: 131
Topics: 21
Kudos: 13
Solutions: 1
Registered: ‎12-30-2008

Re: it is happening again, Live update

[ Edited ]

Thanks noghere! I feel less alone in the European Union:smileywink:!

 

Cheers,

Herve

Serious mode OFF: I'm French but i try to treat this matter seriously! LOL
Serious mode ON: To doubt everything or to believe everything are two equally convenient solutions; both dispense with the necessity of reflection. - Jerry Pournelle
noghere
Posts: 291
Topics: 12
Kudos: 21
Solutions: 7
Registered: ‎04-20-2011

Re: it is happening again, Live update

I'm going to think it is a random issue. It never happened to me in the past!!!

Tony_Weiss
Posts: 7,398
Topics: 505
Kudos: 1,457
Solutions: 280
Registered: ‎04-07-2008

Re: it is happening again, Live update

Hi everyone, as this is an intermittent issue, and the workaround is to run LiveUpdate a subsequent time, you will continue to see times when the updates get completed successfully. You may also continue to see update failures. We are still working on this issue, and I would expect that you may still see the update failures from time to time. I only write this because a few people have written that "it's all working fine" while others write "I'm still seeing the problem." This is to be expected from this issue. I know it's a frustrating and upsetting issue; thank you for keeping us informed on the status as we progress on the fix.

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation
Regular Contributor
ispalten
Posts: 112
Registered: ‎08-24-2008

Re: it is happening again, Live update

Does a 'ding' or 'chime' was happen when this fails? Every time I boot recently, but not always, I get this sound played. Also I see my wired connection drop and reconnect when this happens. I open NIS and I see LiveUpdate didn't complete... If this IS the cause of the sound wave playing, how do I disable this?