Norton Internet Security / Norton AntiVirus

[Tywin7]

How long are you away from your computer. Idle tasks usually begins about 5 minutes after the time out.

[snadge]

ive set to 1 minute to test and optimizer is on too...

yesterday it started running a task as i was watching the hard-drive light running after the 1 minute but no notification would come up? - do they still come up if you have norton open at all even if its minimized?

[Tywin7]

It could be the other program running ie windows update but but Norton itself. Try flipping over the screen by clicking on performance. Then click on Norton task or something like that. Leave that new screen open. If a Norton task is running the letter will turn orange.

[AllenM Norton Fighter]

HI snadge,

Do you know what task was running? It may not have even been Norton. If anything was running during that time it should show up in NIS History, so click History from the main window and check the events to see what/if anything ran at that time.

Also I am not sure how long that notice will stay on screen. So say you walk away from your computer and come back after an Idle full scan. The notice may have already displayed and left the screen by the time you log back in. It is all about timing. I don't see this message every time the full Idle scan has run but sometimes I do - it is not 100%.

The main thing is that the events in NIS history shows that the right thing has been done. When you click History, then select Scan Results from the drop down list. This will show you what scans have been run and what type and also when. The Idle full scans should show about once per week (assuming you have not changed the default frequency). Idle quick scans typically run after certain updates and there is no set frequency for those.

So I would recommend to check your History and if everything is correct there, you don't need to worry about it.

Hope this helps.

Best wishes.

Allen

[snadge]

it was with norton task open and it did run task but no notification came up thats why i asked if they still would with the task window open

i will keep it closed and see if it comes on

my dad says his message is there all the time until he moves mouse or task stops

I would like to have message too

[Tywin7]

I think they will come on. Not suite sure. I'm so impatient that I tend to force the tasks to run manually.

[snadge]

if not i wil try a scheduled task... i would like to see the notifier - if its not coming on there theres somthing wrong

will try it later as busy right now

thanks for the help - will update you all later

thanks again

[Tywin7]

Also when reinstalling, run the Norton removal tool twice after the conventional uninstallation. Make sure to download all the necessary files onto your computer and disconnect yourself from the net until after installation.

[AllenM Norton Fighter]

Hi snadge,

What is your history of security software prior to NIS 2011 being installed? What security software did you have installed? What it a previous verison of NIS and if so which version?

If it was another vendor's security software, did you remove it before installing NIS 2011 and how did you remove it? Any time you change security software you need to run a special removal tool designed for this purpose as most times a conventional uninstall through control panel will still leave things behind which can cause problems with your new security software.

Also, please do be sure to check your NIS history to ensure that things have at least been running per expectations.

We will look forward to more updates.

Best wishes.

Allen