Norton Internet Security / Norton AntiVirus

[padyboy]

Hello.

I am encountering 0 download times for large files with my common download manager. 

The latest post I accessed was dated 2009. As stated in that post, this problem appeared suddenly after use of this program for several weeks. It appears that NIS has somehow started blocking these downloads. I have made no changes to my computer during this time.

Are the fix instructions precisely the same today as when the 2009 post appeared? I am essentially a computer novice and thus request simple instructions.

Also, why did this problem appear after several sucessful downloads? This information would be useful if the difficulty appears again.

Thanks in advance.

-------------------------------------------------------

There has been no response to my post. Does this mean nobody has any idea how to fix this problem?

I attempted to set port forwarding according to the instructions listed in  the above-mentioned post. There was no change in my download speed (still 0).

However,next time I booted my computer, the icon in the top right hand corner showed "Secure", although the smaller icons were missing. Problems were encountered accessing certain websites. I could not open Norton from the desktop, and got the message 'Norton Error 8504, 100', 'Norton Failed To Initialize'. Does this have any significance to anyone?

I must assume all this occurred due to my attempt at port forwarding, although I followed the instructions precisely.

I am not using a router, although I do have a printer connected to my desktop. I do not understand why port forwarding should be necessary.

Please help. I have nowhere else to turn.

[huwyngr Norton Fighter]

I"m sorry you got no response earlier -- that usually does mena no-one knows about it but usually someone will come in and say something ... I'll see i I can drum up some help.

To get you the best advice, would you give us some more information about your system:

What version of Windows are you using including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.

Please also say what internet browser you are using -- name and version number ...

Can you indicate what downloads you are referring to -- a Norton product you want to install or some other files, and if so can you say from where and type of files unless this is confidential.

[padyboy]

Thank you for your reply.

The info requested:

-Win 7 sp1 64 bit

-Norton Internet Security v 19.2.0.10

-current SKU 20032878

-family SKU 20032477

-media SKU 21171898

-IE 8

-files confidential, sorry

Also, another website consulted regarding this difficulty claims that NIS is supposedly 'known to cause this problem and only solution is to uninstall it'.

Any truth to that claim? I don't think he was pushing a competitor's product, but the problem seems unrelated to port forwarding.

Thanx again.

[Krusty13]

Hi padyboy,

There is a support article for error 8504,100 here  that recommends running the Norton Remove & Reinstall Tool.  Let us know how you get on.

Thanks,  Dave.

[floplot Norton Fighter]

Hello padyboy

You mentioned that you are not using a router, but you port forwarded. Are you using a modem/router that has a web interface?

[huwyngr Norton Fighter]

Thanks for filling in the details .... I'm glad to see some helpers in who should be able to help. I'll leave it to them.

[padyboy]

I am not using a router. I have a printer connected to my desktop.

I have encountered this problem with two different download managers. This suggests the problwm is with NIS.

Other websites have suggested this is the case. I have accessed the error code mentioned, but concerning NIS 2012; I am using 2011.

Some have suggested that I "downgrade" to Windows Firewall to avoid this difficulty. The resultant loss of security could be significant. 

Perhaps I should start a new thread as I have received no new responses.

Please advise. i am now considering the renewal of my NIS subscription, since others are not encountering this problem.

Please help.

[SendOfJive Norton Fighter]

Please  undo any changes you may have made to the Norton Firewall by using the Firewall Reset option, found in the firewall Advanced Settings panel.  In its default configuration the firewall should not be interfering with your downloads.  If you continue to have issues, please run the Windows Network Diagnostic Framework to see if it can detect what the problem might be:

http://technet.microsoft.com/en-us/magazine/ff625276.aspx

[padyboy]

Dear Sir,

I have reset NIS values by clicking 'default all' at the bottom left of the screen, then saved settings.

No change in download speeds.

Another website suggested that supposedly Norton was "known to cause these problems".

They suggested I remove (deactivate or uninstall?) NIS and install MS Security Essentials to see if there is a change. 

Exactly what is involved in deactivation of NIS? I hesitate to do this, but I have been "down" in this regard for a number of weeks.

After many email responses, I am no closer to a solution. Some have said that even without a router, I must configure the firewall. I have attempted this to no avail.

Obviously this is an uncommon problem I have encountered.

The only consensus seems to be that NIS firewall is creating this problem.

I appreciate all who have responded with advice in regard to solution of my 0 download speed, but the search continues.

[SendOfJive Norton Fighter]

Have you reset the firewall as described earlier?  Have you run the NDF?