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crowcuss
Posts: 4
Registered: ‎10-18-2009

norton disables Asus mother board updates

Norton flags asus file "bs_load.dll" as a trojan horse and removes it.  Any attempt to reinstall ASUS update has the same file grabbed and installation continues but when  running the update program is attempted, error mesage  says "file bs_load.dll cannot be found" and then an error message comes up that you must have a Asus motherboard to use this program.

NIS 2009 did this about a month ago, and NIS 2010 (just installed) does this as well.

 

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Plankton
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Re: norton disables Asus mother board updates

[ Edited ]

Hi crowcuss:

 

Where did you obtain this file from? Was it directly from Asus?

 

BTW - What is the exact nature of the file and is it *absolutely* indicated for your exact type and revision of Motherboard?

Message Edited by Plankton on 10-18-2009 09:36 PM
      Plankton - MCSE, CSQE

     - NIS 2009 • NIS 2010 -

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Visitor
crowcuss
Posts: 4
Registered: ‎10-18-2009

Re: norton disables Asus mother board updates

The file came from the disk provided with the motherboard.  The update program has been installed with no problem on my computer for over a year.  About a month ago  NIS 2009  flagged the bs_load.dll file from the program as a trojan horse and removed it.  Last week I needed to update the asus board and attempted to use the program and got the "file not found" message.  I also upgraded to NIS 2010. Today when I tried to reinstall the file from the Asus disk, NIS 2010 again flagged the dll file as a trojan horse and removed it. 
floplot
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Re: norton disables Asus mother board updates

Hi crowcuss

 

Can you go to the Asus site itself, find your motherboard on the site and then download the program from there directly and see if that will work? The updater from the cd is most likely old and you may need a different version of the updater also. Perhaps you can even find the file you want to update directly at the Asus site too. www.asus.com

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crowcuss
Posts: 4
Registered: ‎10-18-2009

Re: norton disables Asus mother board updates

The only mention I can find on Asus site says the program comes on the disk with the motherboard.  Using Asusupdate as search criteria brought up nothing.  I couldn't find it anywhere in downloads.
huwyngr
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Re: norton disables Asus mother board updates


crowcuss wrote:

Norton flags asus file "bs_load.dll" as a trojan horse and removes it.  Any attempt to reinstall ASUS update has the same file grabbed and installation continues but when  running the update program is attempted, error mesage  says "file bs_load.dll cannot be found" and then an error message comes up that you must have a Asus motherboard to use this program.

NIS 2009 did this about a month ago, and NIS 2010 (just installed) does this as well.

 


 

I use ASUS/AMD on both my custom built computers -- can you let me know what motherboard you have and what version of Windows you are running.

 

ASUS Update on my machine only seems to deal with the BIOS which is not something you need to update unlesss you really need to but I'll run it this afternoon -- I have to go out now -- and see how mine operates since I have  NIS 2010 on both machines. I'll check to see if I have that file too.



Hugh
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crowcuss
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Registered: ‎10-18-2009

Re: norton disables Asus mother board updates

I have Asus A7V266-E MB and am running Windows XP service pack 3. The board has a RAID  controller chip from Promise technology which I hadn't used until now. I was trying to install RAID 1 with two new hard drives but they idenitfied as 128 gB.  I flashed the MB BIOS from floppy which allowed the MB to see the drives as 150gB but the raid controller still read them as 131.  I downloaded the RAID and Ultra 100 updates for the Promise controller but Windows said they were not an improvement for the drivers already in use. I forced Windows to load these drivers anyway in spite of Windows warning that they were not signed off by MS.  With the new ASUS drivers the RAID controller still reads the drives as 131 gb.  When switched to RAID; Windows will not boot, but hangs and restarts.  I hoped the ASUS program could do better, but I can't use it unless maybe I shut down Norton and reinstall the program.

 

huwyngr
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Re: norton disables Asus mother board updates

[ Edited ]

crowcuss wrote:

I have Asus A7V266-E MB and am running Windows XP service pack 3. The board has a RAID  controller chip from Promise technology which I hadn't used until now. I was trying to install RAID 1 with two new hard drives but they idenitfied as 128 gB.  I flashed the MB BIOS from floppy which allowed the MB to see the drives as 150gB but the raid controller still read them as 131.  I downloaded the RAID and Ultra 100 updates for the Promise controller but Windows said they were not an improvement for the drivers already in use. I forced Windows to load these drivers anyway in spite of Windows warning that they were not signed off by MS.  With the new ASUS drivers the RAID controller still reads the drives as 131 gb.  When switched to RAID; Windows will not boot, but hangs and restarts.  I hoped the ASUS program could do better, but I can't use it unless maybe I shut down Norton and reinstall the program.

 


 

That is a really old motherboard and BIOS -- the latter sounds like mine on my K8N mobo which also is build 1011 ....

 

The problem may be that you have hit the old ATA protocol limit. This limits the maximum hard drive size to 137 GB. To get over this limit you need 48 bit LBA mode working to be supported...

 

Check for this in your BIOS Setup (remember that there are gigabytes and gigabytes depending on whether the result is based on 1012 or 1000 .... and the ratio of those two would give just about what you say it sees.

 

You can download the manual from the Download site for your mobo  That is a link to the Taiwan site and not the US one since the latter timed out and even Taiwan is sluggish -- heaven help us on Thursday when everyone and their brother will be trying to download Windows 7 .....

 

I know that in my K8N bios there is a setting for the 48 bit LBA but don't know exactly what they call it or where it is located and I can't look now because I'm writing this on that PC.

 

Or it may just be that the Promise controller does not handle the larger size drives. You do have a  XP Service Pack beyond SP1 which is also necessary.

 

If all else fails it's new PC time or at least a new motherboard, CPU and memory also probably -- at least you have the two new drives!

 

Let me know if that helps.


You might want to check the Promise website

 

For example this page there:

 

http://www.promise.com/support/download/download2_eng.asp?productID=11&category=all&os=100 

 

which I found by googling on the Promise controller description on the ASUS download  page without the versions number does refer to specific BIOS version numbers and says you need a specific WIndows driver (which might be what the SP1 brings)

 

I also came across this message while googling:

 

 


If I am not mistaken, the bios for the Promise Controller is built in to the bios for the mobo.

Check here as it has been the most informative site I have used when dealing with the ASUS A7V:

www.a7vtroubleshooting.com

You can find just about every BIOS file made for that board and then some other modified ones.

Bighead, everything is correct as you posted. You have installed DRIVER version build 18, and your promise bios shows build 43. Bios version 1011 for the mobo comes with promise bios build 43, which is independent of the driver you use. Check out the site I posted since it seems that most people are having better luck with promise bios build 35, which can only be attained if you use bios 1009. Sorry if this is confusing but the site will clear things up for you. Just check out the BIOS pages.


 

I don't know if that makes any sense and I'm not sufficiently technical in this sphere to say but it may give you something to follow up.

 

Check that your BIOS is uptodate and the the 48 LBA is set to ON/Enabled and see what happens

 

If not solved then perhaps try the Promise downloads but that's at your risk!

Message Edited by huwyngr on 10-20-2009 01:24 PM


Hugh