Norton Internet Security / Norton AntiVirus

[kelshae16]

SOMEONE PLEASE HELP!

I purchased a Norton anti-virus online, and I cannot get it to download properly. I followed everything step by step and my computer seems to be missing a step. I have tried everything I could think of, I don't know what to do.

Thanks!

[RichD]

Hi kelshae16,

Welcome to the forum.

Could you give us some additional information so that we can better assist you?

Which product did you purchase --- NAV 2011? 

For which operating system?

For 32-bit or 64-bit system?

What is the brand and model of the computer you have (and is it a laptop or desktop)?

Also, when you purchased the product, online did you get a Product Key?  Did it come in the e-mail, or what is just displayed on the screen?

Do you have an account with www.norton.com, and could you log into that account to see what the status of your order is?

Thanks,