01-19-2009 02:32 AM
01-19-2009 02:59 AM
I think it should be possible. Can you try these command lines followed by the switches mentioned here?
Navw32.exe /a -- To scan all the drives
Navw32.exe/quick -- To perform a quick scan
I recommend that you perform a quick scan first to see if it catches any threat. Then, try performing a full system scan.
Let me know if this works.
Norton Forums Moderator
01-19-2009 04:58 AM
To run the scan from command prompt, use the following commands:
cd C:\Program Files\Norton Internet Security\Norton AntiVirus [Enter]
navw32.exe /L [Enter]
This will start the Full System Scan from Norton program. You can also try to run the Quick Scan as suggested by TomV. The command is as follows:
navw32.exe /quick [Enter]
Let us know whether this worked.
01-26-2009 05:40 AM
01-26-2009 07:10 AM
Can you try to run the same Navw32.exe /L from Run command while booting your computer into Safe mode?
Also try running Malwarebytes AntiMalware program or SuperAntiSpyware in meantime.
Download/install Malwarebytes Antimalware program, update the definitions, reboot your computer to Safe mode and then run a full system scan from Malwarebytes. Click Malwarebytes AntiMalware to download it, it's a free download software which may help you in detecting removing such threats.
You can download SuperAntiSpyware from the link given below:
Install the SuperAntiSpyware, update the definitions, reboot into Safe mode and then run a full system scan as well as quick scan.
01-26-2009 08:57 AM
01-26-2009 09:25 AM
You can gain access to the registry using the command reg, you will see example of command that you can use to gain access to windows registry such as query, add, delete, copy, save, import, unload, etc. I am not familier with the usage of Registry through command prompt, so won't be able to guide you to through the commands to manipulate registry in command prompt. Incorrect commands may corrupt the registry and sometimes, you may need to reinstall the whole Windows operating system itself in order to recitify it. You can refer to this Symantec Security Response Article which has reference to the registry keys associated with the virus Tidserv.
Also, I would suggest you to try creating the Norton Recovery Disk, boot into computer using it and run a scan. It can help you in cleaning up the viruses. Refer to this Symantec Support Article for more instructions.