Norton Internet Security / Norton AntiVirus

[pika]

Please help

I have just purchase and down load Norton internet security.

I am installing the Norton internet security,  it asked me to restart my computer and I did.

after my computer restarted, the automatic installation started, 
However,

after a while it give me this message

----------------

Norton Internet security 2010

Installing Less then 1 minute remaining

--------------------

and stay there forever.  


I have try to stop it  with  ctr +alt+ del,  click on the X on the message box,  but all  end up freeze my computer totally.  the computer is totally stuck.

Please help me to get me out of this and install the software properly.   I really need step by step instruction.

Thanks!

[SendOfJive Norton Fighter]

Hi pika,

If you have any other security program that runs in real time on your PC, you must uninstall it before trying to install Norton.  Also, if your PC is already infected with malware, it may be blocking the installation.  These are the two most common causes of installation failure.  Let us know if either of these apply in your case.

[floplot Norton Fighter]

 Hello pika

Are you trying to install NIS 2010 or NIS 2012? Was this just a typo?

[pika]

Thank you! I originally has a norton 360 . It expired and I switched to norton Internet security 2012 via online renew. I don't know if I have malware or not. Anyway I can checked it? Please help. I don't know much computer stuffs.

[pika]

The installing actually started and increase up to 13%. And the stuck there where the installation wheel grafic keep spinning. Once the installation started there is no chance to stop it. The computer stuck.

[floplot Norton Fighter]

Hello pika

Please try running the Norton Removal Tool since you tried to install NIS 2012 on top of an expired  N30. See if you can find the Norton product first in the control pael listing for add/remove and remove it in this was and reboot.

Please pick the appropriate product from this list at this site

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Thanks to AllenM for the link.

You can then try installing NIS 2012 from this link

Link for NIS 2012

www.norton.com/nis12 (Norton Internet Security 2012)


Please remember to run live update to get all updates and then reboot once more. Thanks.

(thanks to Yaso for the links.

Please come back and let us know how you made out. Thanks.

[pika]

Thanks! My problem now is as soon as I turn on my computer it starts the automatic installing, and then freeze up the computer. Unless there is a way to stop the automatic installing, I really can not do a thing. I hope norton has a way out for this. Best regards.

[SUBASH_PRABU Symantec Employee]

Hi,

   Did you ran the Norton Removal tool suggested in the previous posts?

[floplot Norton Fighter]

Hello

If you can't run the removal tooll in regular mode, then try to run it in safe mode. In safe mode, perhaps you can try finding the NIS 2012 installer and delete that folder. There are probably some registry items that could be deleted also, but I can not tell you which ones and since you wanted a step by step instructions, I don't think it would be a good idea  for you to monkey around in the registry.

[pika]

Thanks x1000. I have a window xp. Could you please help me , may be give me an instruction steps on what to do? How to get into the safe mode and clean up things. I am really stucked. I have never imagine the automatic on line purchase of norton get me into this messy. Where the computer Can only start up, run into norton installing, and then run continuously until I have to turn off the computer. Do you know any technical support norton email contact can provide help to get me out of this? In the mean time, norton installation is a second priority for me. I have important file in my computer which I want to retrieve. I have never imagine this could happen.