06-15-2009 06:27 AM
Every day for the last week, my Internet Security has been disabled each morning, and I have been prompted to activate my product. The problem is, I have had the product for several years, and it has been activated. Once I click on 'activate now', it goes through the entire process, and tells me activation is successful; yet, it continues to prompt me daily to activate. What is the problem, and, better yet, what is the solution? I don't like the thought of having my computer unprotected during the night when I am sleeping.
I am using Windows XP, Internet Explorer 6 with Service Pack 3, and AOL 9.1. Is anyone else going through this?
06-15-2009 07:31 AM
That version of NIS is *very* old.
I would upgrade to the new version called NIS 2009.
What country are you in? I could get you the link for the free upgrade.
Let me know, ASAP.
06-15-2009 07:55 AM
Please folllow these steps, exactly... you might need your product install code/key, so have it ready.
1) Assuming there are no other Norton products on your computer, use the Norton Removal Tool found at this link.
2) Reboot your computer.
3) Install the latest version of NIS 2009 from this link.
Please let us know how you do.
06-15-2009 08:03 AM
The 2005 version is too old for the free update. That applies to 2006-06-08. Please continue with your present version until expiration, but seriously consider getting the newest version at that time rather than continuing to pay for a subscription for an elderly antivirus engine.
06-15-2009 08:16 AM
Thanks, delphinium, for your advice.
However, let me share a story with you...
I have had a problem with an older version of Norton AV some time ago and Customer Service was quite willing to let me upgrade for free, considering that I paid for the year of updates. You might wish to call them and ask if they could do the same favor, except that in your case it would be NIS.
If not, please purchase NIS 2009 via Direct Download at your earliest.
Click here to order and view the list of improvements - http://www.symantec.com/norton/internet-security
Let us know what you decide.
06-15-2009 08:22 AM
I am very sorry that this has occurred. I have contacted some people to ensure that this situation can be rectified to your satisfaction.
Please let me get one of the Symantec staff people involved before you go through the explanation to customer service.