10-20-2010 03:32 AM
The file inside tells me that fewer than 10 users have been used "NISDownloader.exe". It's a file I get when I try to update to 2011 version. Is it normal?
10-20-2010 03:39 AM
You should have downloaded the latest version of downloader. If NIS says that the file is 'Norton Trusted' you can go ahead and download it.
Hope you used the http://updatecenter.norton.com/ to update to the latest version.
10-20-2010 03:53 AM
Yes, I used that site. First time I got a yellow aler. I tried again and it became green but nevertheless it tells "Very few users" Looks a bit suspicious for me
10-20-2010 03:57 AM
What product are you using? You can bypass the downloader by downloading the product you want directly from the below links. Make sure you download the correct product for the upgrade to work.
Norton AntiVirus 2011 direct link
Norton Internet Security 2011 direct link:
10-20-2010 04:07 AM
You can follow Tywin7's suggession.
But for your understanding, all files that are from Norton will have the "Norton Trusted" and the signature from Symantec corporation.
10-20-2010 04:20 AM
It could be that Norton has released a new downloader version and not a lot of people have used it yet. THat happened with me when Microsoft patched winword 2007 and it says its released a week ago. At first I was puzzled but remember there was an MS office update not long ago.
10-20-2010 05:23 AM
The screenshot I provided is from NIS 2011. Since you have NIS 2010 in your system the UI is a bit different.
Your screenshot shows the file as 'Norton Trusted' and it has the signature from Symantec. You can very well use the downloader.
10-20-2010 05:25 AM
Actually both methods is the "normal way". I myself prefer the direct download as it does not involve additional programs. Ultimately the choice is up to you.