05-17-2011 07:59 AM
The "This Is Spam" button is grayed in Unread Mail folders (w/Outlook 2003) (still).
It was working properly with NIS v220.127.116.11.
This became a problem when NIS v18.104.22.168 was pushed out.
It is still not functioning with v22.214.171.124.
The "This Is Spam" button is now functioning properly when looking at subfolders under the Inbox folder (This was also a problem with v126.96.36.199), but not when looking through the Unread Mail Folder.
This is an absolutely necessary operation.
05-26-2011 02:33 AM
Currently this feature is not supported for mails under Search folders ('Unread Mail' search Folder in your case).
Norton AntiSpam Toolbar behavior (i.e enabling 'This is Spam' and 'This is not Spam') depends only on the selected folder rather than the selected message.
Since Unread Mail folder may contain mixture of Clean mails,Spam mails,etc it's difficult to predict the Unread Mail Folder behavior and hence the toolbar buttons is disabled for mails under these folder.
Hope this helps you!