10-03-2011 09:54 AM
I'm new to this forum, so my apologies if this issue has been discussed before. I purchased this laptop in late 2008 and then bought and installed Norton Internet Security. In late 2009 my 1 year subscription was up and I renewed for a year. Late 2010 the same scenario repeated. At some point I was prompted to upgrade (for free) to Norton Internet Security 2010, which I did. I assumed that support was no longer available for the version I had, thus the free upgrade.
Today I renewed for another year of subscription, and I believed I was purchasing a "1 year subscription for up to 3 PCs", which was what I selected. Note no option was available for only 1 PC. But I thought, great, my sister recently purchased a new laptop and so I can install NIS 2010 on her laptop too, seeing as I'm buying protection for "up to 3 PCs". However, now I'm looking at my account page and see:
Licensed Installs- 1
Available Installs- None.
Shouldn't there be 2 left? Can anyone shed some light?
Thanks a lot.
10-03-2011 10:05 AM
If you originally had a 1 PC subscription, and have been consistently renewing it, it will remain a 1 PC subscription. Isuspect that there is very little price difference, and a very good return policy. Please discuss the problem with Customer Service CHAT and I'm sure they can assist. Scroll down for the CHAT function:
10-03-2011 10:08 AM - edited 10-03-2011 10:12 AM
Welcome to the Norton community.
As long as your subscription has not expired, you can receive free product upgrades any time you want (Support | New Version Check).
Could you let us know the exact version of NIS you have (Support | About - if you have NIS 2012 the latest version is 22.214.171.124) and what message you see when you check your subscription from the NIS main window (Support | Subscription Status)? If you think you purchased a 3-PC license this time the quickest way to resolve these problems is usually to contact Norton Customer Support via chat.
Sorry delphinium, looks like you beat me to the draw
Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 126.96.36.199 * IE 9.0 * Firefox 6.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS