11-14-2009 03:35 AM
I have a ElfBot NG on my computer, and Norton thinks that Elfbot's program file, loader.exe is infected with a trojan. Or is a trojan.
The program helps you to play Tibia, a game. I think, that Norton thinks that loader.exe is a virus because it modifyes tibia.exe. Could that be true?
And if so, how can I "whitelist" loader.exe so Norton stops detecting it as a trojan?
I have NIS 2009
11-14-2009 03:58 AM - edited 11-14-2009 03:58 AM
Welcome to Norton Community!
In rare cases where a legitimate file has been misidentified and subsequently quarantined, your computer may behave abnormally or you may find that one or more applications no longer function as expected. In such rare situations, you should open the Quarantine in your antivirus product. From here, you may review the list of all files detected as dangerous/threats and, if you identify a potential misidentification, restore the file from quarantine and allow it to run normally. If you are sure about the authenticity of the file, and confident that it is a false positive, then submit that file(loader.exe) to Symantec:
If it is found clean during the analysis by Symantec Security response and can be trusted as authenticated one, then Symantec will update the definitions for the detection to exclude those files and then release a patch with updated definition(white list). So, after that LiveUpdate patch, Norton program won't detect it as dangerous/threat.
11-14-2009 08:42 AM - edited 11-14-2009 08:43 AM