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CliveRosewarne
Posts: 1
Registered: ‎01-22-2012

reinstall NIS to new harddrive

I have had to put a new harddrive into my son's computer, how do I transfer the licence that was on the old hard drive (no longer accessible) to the new hard drive?

Norton Fighter
Krusty13
Posts: 6,844
Registered: ‎05-31-2011

Re: reinstall NIS to new harddrive


CliveRosewarne wrote:

I have had to put a new harddrive into my son's computer, how do I transfer the licence that was on the old hard drive (no longer accessible) to the new hard drive?


Hi CliveRosewarne,  Welcome to the Norton Community,

 

Please contact Customer Support via Live Chat (Usually the fastest method).  Explain to them your problem.  They will be able to help you with this.  http://www.norton.com/chat.  Let us know how you get on.

 

Thanks,  Dave.

W W W  =  Wild Wild West.    Be careful out there!

huwyngr
Posts: 21,829
Topics: 1,038
Kudos: 2,864
Solutions: 380
Registered: ‎04-13-2008

Re: reinstall NIS to new harddrive


CliveRosewarne wrote:

I have had to put a new harddrive into my son's computer, how do I transfer the licence that was on the old hard drive (no longer accessible) to the new hard drive?



As Krusty says but if you have NIS or NAV 2012 version you can call up a new Norton Management App and do it yourself (they say <g>)

 

Open up the Norotn main screen and click on Accounts -- log into your MyNortonAccount as created for that installation and then click on Accounts on the black menu bar at the top of your MyNortonAccount screen. Scan down the list and click on Norton Management and follow the instructions.

 

One useful thing you can do with Norton Management is to give friendly names to activations so you can see which is your computer and which is your son's and so on ...

 

But if you don't hve 2012 or have a problem then do follow the CHAT route Krusty suggests.



Hugh