03-05-2010 01:16 PM
For some reason my Norton security 2009 stopped working and it told me to uninstall and then reinstall it, but there's no link on the website to reinstall the 2009 version, just game the link or whatever lol
03-05-2010 01:21 PM
just game the link or whatever lol
Why not install NIS 2010 since it is a free upgrade to existing users.
Make sure you have backup information, and have set mynorton account etc.
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03-05-2010 01:21 PM - edited 03-05-2010 01:23 PM
Instead of reinstalling NIS 2009, you can upgrade to NIS 2010 for free (users of Norton 2006 and later can upgrade for free to Norton 2010).
Please follow the instructionsbelow using the Norton Removal Tool for a clean uninstallation if Norton is the ONLY Norton product installed on your machine:
Note: the removal tool will wipe out your settings and any other Norton products installed on your computer. It will not touch your product key, however, and your newly installed Norton product should pick up your key automatically.
-first, back up your Identity Safe data beforehand if you use Identity Safe:
-download the removal tool from here and save it to your desktop:
-download the full NIS 2010 installation package from here and save it to your desktop:
-make sure you have got your product key handy (you can get it from your Norton account) just to be on the safe side.
-deactivate any other security software you may have, such as Windows Defender. However, please leave Norton running. As a side note: running two real-time security programs on one machine is not recommended.
-if you wish, you can create a system restore point
-disconnect physically from the internet (remove the internet cable) that way your computer is not exposed.
-if you are in Vista: right-click on the removal tool icon, run as administrator; run the removal tool 2-3 times, rebooting each time after every run
-after running the removal tool: if in Vista: right-click NIS 2010 icon, run as administrator, let it install itself. When it wants to connect with the web, connect again to the internet.
Please post back with the results. Thanks :-)
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