A few days ago I was no longer able to get file handling options when I right click a file name. After ruling out MS updates, I looked at my NAV 2009 updates. The problem seems to be with the Symantec Shared Component Shell Extension Module, v220.127.116.11. If you are having this problem, download "shexview.zip", run the exec, and find the entry for this extension. When I disable it, the right click problem disappears. I'm running XP Pro, SP 2. This happened on all 3 of my PCs and this work around fixed them all. Hopefully Symantec will fix this if enough of us report it.