Norton Internet Security / Norton AntiVirus

[lige]

I have had Norton internet security for 2 years and am very pleased with it. I woke my PC up just now and I had a large square box on screen stating "scan expired" or "scan subscription expired." I don't remember which now. I have 180 days left on my 2011 plan. I started a quick scan and it seems to be working. My settings page shows everything secure and normal and it indicates that I have 180 days left. I have never seen this before. What does it mean? I know very little about PC's so if it's something very basic overlook me!!!

                                                              lige perry

[Phil_D Norton Fighter]

Hello lige and welcome!

I am not familiar with the type of message you describe.  If your subscription were about to expire, Norton would show a message such as this.  However, you indicate that your subscription is currently valid.

Can you tell us which Norton Product and version (year) you are using?

Do you have any other security software currently installed?

Also, can you tell us which operating system you are using along with the service pack?

Is your computer exhibiting any other unusual behavior?

To err on the side of caution, I would recommend running a Full System Scan in SAFE MODE.

If you should notice this message again, try to get a screen shot and post it here as per these directions.

Keep us advised.

[lige]

I am using Norton internet security 2011

that is the only security I have.

vista home prem. sp2

my PC is working fine

   The pop-up I experienced was that mustard color that's used for warnings. It was perfectly square, about 6"x6' on a 22" monitor and said scan expired. I'll do a full system scan in safe mode and post later with the results.

                                                        Thanks for your help,

                                                                                  lige

[SendOfJive Norton Fighter · Accepted solution]

Hi lige,

I am taking a guess here that the notifications may come from a program called Norton Security Scan, which may have been installed as a piggyback with Adobe Shockwave or DivX.  Check in Add/Remove programs, and if Norton Security Scan is present you can safely remove it, as it is entirely unnecessary if you have Norton Internet Security installed.

[lige]

You nailed it!!! That's exactly what it was and now I remember when it got on there. It was offered as a free service with another down load and I figured, "what the hey, it's Norton and it's free, where's the downside to that!"

  I have found that so many so-called help forums are not much more than a dead letter office. This one actually works and in a "New York" second!!

                                  Thanks much,

                                                  lige

[SendOfJive Norton Fighter]

Hi lige,

You're welcome.  And thanks for your comments on the Norton Forums - many here share your enthusiastic opinion.