03-07-2011 08:38 PM
I have had Norton internet security for 2 years and am very pleased with it. I woke my PC up just now and I had a large square box on screen stating "scan expired" or "scan subscription expired." I don't remember which now. I have 180 days left on my 2011 plan. I started a quick scan and it seems to be working. My settings page shows everything secure and normal and it indicates that I have 180 days left. I have never seen this before. What does it mean? I know very little about PC's so if it's something very basic overlook me!!!
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03-08-2011 05:46 AM
Hello lige and welcome!
I am not familiar with the type of message you describe. If your subscription were about to expire, Norton would show a message such as this. However, you indicate that your subscription is currently valid.
Can you tell us which Norton Product and version (year) you are using?
Do you have any other security software currently installed?
Also, can you tell us which operating system you are using along with the service pack?
Is your computer exhibiting any other unusual behavior?
To err on the side of caution, I would recommend running a Full System Scan in SAFE MODE.
If you should notice this message again, try to get a screen shot and post it here as per these directions.
Keep us advised.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
03-08-2011 12:12 PM
I am using Norton internet security 2011
that is the only security I have.
vista home prem. sp2
my PC is working fine
The pop-up I experienced was that mustard color that's used for warnings. It was perfectly square, about 6"x6' on a 22" monitor and said scan expired. I'll do a full system scan in safe mode and post later with the results.
03-08-2011 12:52 PM
I am taking a guess here that the notifications may come from a program called Norton Security Scan, which may have been installed as a piggyback with Adobe Shockwave or DivX. Check in Add/Remove programs, and if Norton Security Scan is present you can safely remove it, as it is entirely unnecessary if you have Norton Internet Security installed.
03-08-2011 03:39 PM - edited 03-08-2011 03:40 PM
You nailed it!!! That's exactly what it was and now I remember when it got on there. It was offered as a free service with another down load and I figured, "what the hey, it's Norton and it's free, where's the downside to that!"
I have found that so many so-called help forums are not much more than a dead letter office. This one actually works and in a "New York" second!!