07-30-2008 12:08 PM
07-30-2008 01:19 PM
07-30-2008 01:39 PM
thanks ....the malware program has a one time fee of $24.95 to get it work! it's free to download but pay to get it work!
I know from personal experience that their website is confusing. The real situation is that you can download the file and install their system without any charge and you can update the definitions and run the application which will work to spot and if you want remove the malware it finds. I know this because I've done it after the program was recommended here in the Forum.
What you get if you pay the fee is an unlocked version that will run in the background and check preventatively -- which in this case you don't need if you want to clean the PC.
Do believe us that it is free to use retroactively which is what most of us need especially if we have other security software running since it can be bad to run more than one at the same time.
07-30-2008 04:46 PM - edited 08-05-2008 01:52 PM
07-30-2008 05:21 PM
Please provide us with the Norton Product you are using, and the exact version of the product. This information can be obtained from the Help & Support section, then click About. Also when was the last time you ran liveupdate? Additionally, it would be helpful to know the Operating System and service pack you are running. All this information will help us in resolving this issue for you, and the tools to use. Thanks!
norton internet security 2008- purchased on july 29 2008
run liveupdate before each full scan
windowns xp home edition / sp 2
08-05-2008 01:51 PM
If you're able to find the malware file, please submit it to https://submit.symantec.com/retail. The analysis of the malware will help us determine if this is a new threat or an existing one, and will provide you with information on removing the threat. You should receive an email with a reference number once you have submitted the malware; please post that reference number here and we can check the submission. Thanks!
08-05-2008 02:11 PM
If not done so already, Update your Norton Product and then boot in to Safe Mode and do a Full System Scan. Make sure all boxes are Checked in the Manual Scanning section before doing this; the Manual Scanning Section can be found in the Norton Internet Security Options.
Then, if nothing is picked up, use symantec's Online Virus Scan. If you need Web Links to this, just let me know.
How often do you Run LiveUpdate, e.g. every few hours? I would suggest running LiveUpdate every-few-hours and doing Full System Scans at least twice-a-week once this Malware has been removed (Scanning).
08-09-2008 04:35 PM
Let's try to remove this threat now................
Open Task manager>Click on processes tab.
Under the processes tab you can see a process which does not make any sense like asdhfcaugff .We can see different processes in different computers,so I will not be able to say the exact name(there can be digits also)
The main step of this troubleshooting is to find this process. I don't think it will be difficult to find this.
Once you find the process,with the same name you can find a folder under C:\program files.
Delete the folder.
Now go to Microsoft configuration utility( Start>Run, in the Run dialogue box type msconfig and then hit enter.)
Click on Selective startup.
Click on the startup tab and you can see a startup item with the same name(asdhfcaugff).Uncheck it and click on Apply and OK.
It will prompt you to restart, click on exit without restart.
Open IE, Tools>Manage add ons>Enable or Disable add ons.
Under the add ons you can see an add on which does not make any sense(may be with the same name.).
Now restart the computer and check.
08-10-2008 12:24 PM
yeah i have this problem too... only this thing nuked my norton antispy ware.
i can only access the uninstall options for norton. any ideas that would help?