12-12-2011 08:26 PM
I was just wondering whether I need to order the service for $8.99 when renewing my subscription to any Norton product. Isn't the point of antivirus programs to remove viruses? Why is there an extra charge for that?
12-12-2011 09:50 PM - edited 12-12-2011 09:57 PM
Welcome to the Norton Community Forum :-)
I think this information will answer your question for what
the $8.99 Norton Virus Removal Assurance 1 Year Subscription
offer will provide for you with your Symantec Norton product
Norton Virus Removal Assurance gives you 24/7 access to our hands on NortonLive experts. Its ideal if you are installing Norton software for the first time and your PC has a preexisting virus that prevents installation.
Its also just what you need if you are renewing an expired Norton product and your PC somehow has become infected.
Whatever the case, Norton Virus Removal Assurance provides unlimited virus removals while your subscription is active. Normally $99.99 for each service session, a NortonLive expert will remotely connect to your computer to eliminate viruses and spyware.
NortonLive Services have a tremendous customer satisfaction rate with more than 90% of customers rating their overall satisfaction as "Satisfied" to "Extremely Satisfied."*
During a Virus Removal call, a NortonLive expert will:
I hope that info has helped to answer your question. :-)
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