02-14-2011 06:13 AM
Hello i am new to the community. I hope this is the right area to post my problem. I have a program called rapidshare.com/files/378064298/Loader_Full_v1.9.9.
It's an auto to use with various online games. I have used this program before on my older comp,never had any issues. I bought a new comp last week, came with the same version norton firewall i had on old comp. So when i went to download this program it was blocked. These two logs were sent to Qurantine...Heuristic-Virus and suspicious MH690.A. Many of my friends use this file and have never got this report in their firewall log. Also they've not had anything go wrong with their computers/virus or anything due this program. What i am asking if anyone else has used Loader_Full? Did you have any issues and should i be concerned about the threats that norton says is in this file? I miss this program and hope this is just a false positive created by norton firewall. I've did research on the Heuristic-Virus an many say this is a false positive...but i want to be sure before i allow this program. Can anyone help me out?
I am running Norton Internet Security V 22.214.171.124
02-14-2011 07:51 AM
Welcome to the Norton Community Forum
With a current subscription, you are entitled to a free upgrade to NIS 2011 which is up to version 18.5 now.
You can send those files for further analysis. If they are false positives, the definitions will be corrected to reflect this.
Please use this link if you think that a file is a false positive:
If there is a possibility that the file might be infected, please submit it to Symantec using this link:
Another alternative which is fast you can use Threat Expert:
(Thanks to Yaso for providing the links)
Can you also please tell us what o/s and service pack and whether it is 32 of 64 bit please? Thanks
If you want to upgrade to NIS 2011, please come back and we will tell you how to progress with that.
Success always occurs in private and failure in full view.
02-14-2011 10:01 AM
Windows 7 64 bit..not sure on package. Just got the computer a week ago. Have been running updates constantly it seems. Everything running smooth...just wondering about this file still. I tried to send it to the links you gave me, but the file is too large 22.3MB. I got the file from rapidshare.com I see in reviews the site itself is trusted...but a lot of downloads could be infected. I'm just annoyed because i've used this program in the past with no issues. My Norton found no threats. But this new comp/Norton version did. Is there any other site i could send this link too that can handle 22.3MB upload? Thanks for the help.
02-14-2011 12:17 PM
If you go to History>quarantine there should just be one or two files, rather than the whole application. If you highlight each one and click on more details, there should be an option to submit to Symantec.