Norton Internet Security / Norton AntiVirus

[davidbanner]

Windows 7

After doing a system restore I find NAV 2010 will not run. I had to turn off the anti tamper but it will not open so cannot turn it on. The only thing i can get is a really reduced rectangle with a reduce option in the left, a square in the middle, and an x at right. The middle square is greyed out. I have put  a screenshot , hope it uploads Ok

Edit no it will not post. It was a paint file

[Yaso_Kuuhl Norton Fighter · Accepted solution]

Hi davidbanner,

Looks like you are going to have to reinstall NAV 2010. Please follow these instructions if NAV 2010 is the only Norton product installed on your machine.

Note: the removal tool will wipe out your settings and any other Norton products installed on your computer. It will not touch your product key, however, and your newly installed Norton product should pick up your key automatically.

-download the removal tool from here and save it to your desktop:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&sprt_cid=1...

-download the full NAV 2010 installation package from here and save it to your desktop:
www.norton.com/nav10

-make sure you have got your product key handy (you can get it from your Norton account) just to be on the safe side.

-deactivate any other security software you may have, such as Windows Defender. However, please leave Norton running. As a side note: running two real-time security programs on one machine is not recommended.

-if you wish, you can create a system restore point

-disconnect physically from the internet (remove the internet cable) that way your computer is not exposed.

-if you are in Vista: right-click on the removal tool icon, run as administrator; run the removal tool 2-3 times, rebooting each time after every run

-after running the removal tool: if in Vista: right-click NAV 2010 icon, run as administrator, let it install itself. When it wants to connect with the web, connect again to the internet.

Please post back with the results. Thanks :-)

[davidbanner]

Is there no other way?

[Yaso_Kuuhl Norton Fighter]

No - it looks like System Restore nuked NAV 2010. In cases of a crippled Norton, the general and most straightforward solution is to reinstall it. I know that a reinstallation sounds rather hefty, but it's quite straightforward.

[davidbanner]

Yes that worked. I downloaded the updated definitions seperately and installed them while offline so as to be secure and updated when connecting to net. Thanks

[Yaso_Kuuhl Norton Fighter]

Glad it worked - thanks for posting back with the outcome :-)