Re: the trojans have attacked! gen, gen.2, zeroaccess, zeroaccess.b

charmingtrouble · ‎07-22-2012

it's running extremely well! no pop ups, no norton pop ups, or any other problems!!! Do I have the ok to go on my merry way?

Quads · ‎07-21-2008

Disable Norton

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

After that you are free to go on your merry way. You are now fixed / Solved.

If you want Malwarebytes download the Free version to install and don't click the Trial button

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

Quads

charmingtrouble · ‎07-22-2012

Thank you so much quads! I've learned my lesson about shady websites, no more random clicking . I'm so grateful for your help and hope that the people you volunteer to help become better at reading carefully and understanding your directions and warnings. It's amazing to me, how many people all of a sudden think they know better (while waiting for your replies, I read through a ton of other threads you were working on to get an idea of what the process would be like). Yet, you continue attempting to help others, not knowing if they're going to be smart a**es or not. That is extremely admirable to me, knowing that I wouldn't have the will to keep volunteering if I came across so many people like them. You've not only saved my computer but the money I would have had to spend on geek squad or something instead of textbooks for my last year of college.