05-26-2011 03:58 PM - edited 05-26-2011 03:59 PM
I have changed my computer. How to transfer my NIS to the new computer?
If you still have the old computer it is a good idea to uninstall the copy of NIS that is on it.
Then contact Norton's OnLine Customer Support and tell them what you want to do and they will cancel the activation and liberate it for use again on the new computer.
To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Does your new computer come with any security application on it?If so please tell us what so we can guide you through a complete removal and cleanup to stop it interfering with installing Norton.
To get you the best advice, would you give us some more information about your system:
What version of Windows are you using on the new PC including Service Packs and whether 32 bit or 64 bit as well as the Name and Version ID of the Norton product that you already have -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn
06-02-2011 05:16 PM
Uninstall the Norton product on your old computer, then activate with that key on your new computer. Once you install and activate it on your new machine it will no longer work on your old machine (unless you re-install and re-activate). If you try this and you have reached your maximum activations, please contact customer support to have them fix the issue.