Norton Internet Security / Norton AntiVirus

[sk8er0918]

Hello,

I also have the same virus "trojan.patchep!sys". The virus scanner is telling me that manual removal is required and am not sure where to start.

Laptop:  Pavilion dm4 Notebook  - Windows7 64 bit

Thank you in advance.

Matt

[Quads]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
• If I ask a Question just answer it, don't run anything unless it states.
• Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive??

Quads

[sk8er0918]

Yes I have a flash drive.

Matt

[Quads]

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 64bit version.

Transfer it on to the Flash Drive.

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in your reply.

Quads

[sk8er0918]

Quads,

Before I proceed with your repairs, I also forgot to mention that when I turned my pc on this morning it started in some type of a safe mode and a windows scanner started running which stated making repairs... Once it was done I rebooted the comptuer and it turned on. Do you know what this scan is or what it is for? I assume it has something to do with the virus.

I appreciate your help through this.

Matt

[Quads]

No

Quads

[sk8er0918]

Hi Quads,

I have one more question before I proceed with your directions. Can I perform a system restore to get rid of this virus. I created a restore point about 2 months ago. I only ask because it would be easier to perform and reduce my chances of making any mistakes.

Thanks,

Matt

[Quads]

NO,

As I know and just yesterday a user found out Using System restore can cause a loop, or a BSOD.

I infect my system with Malware including Zeroaccess, so myself and other Malware removalists knows what works etc.

Quads