07-31-2012 06:43 AM
Her system appears to be running well (no slow downs or freezes). However, she did another Norton scan it is still showing that it is infected with trojan.patchep!sys and that it requires manual removal.
07-31-2012 10:55 PM
I still have a Quarantine folder with files inside, below should sort that.
Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.
After that you are free to go on your merry way. You are now fixed / Solved.
If you want Malwarebytes download the Free version to install and don't click the Trial button
If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.