08-27-2012 06:41 PM - edited 08-27-2012 07:20 PM
I've been trying to get this off my computer for a few days. I'm at a loss. Can someone help me? I've run a few different virus cleaners and Norton. It also has the trojan.gen and gen2 and zeroaccess2 and 3 popping up with the services.exe causing alerts in Norton.
Also, I am running Windows 7 home premium, 64 bit.
What can I do to remove this virus?
I appreciate any help.
Solved! Go to Solution.
08-28-2012 06:03 PM
Norton Power Eraser - no luck
the Zero.Access removal tool by Norton - no luck
Norton has alerts that pertain to:
Norton was alerting when services.exe was being ran. It still does every once in a while.
08-29-2012 08:50 PM - edited 08-29-2012 08:53 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
08-30-2012 08:15 PM
Please read carefully and follow these steps.
Download TDSSKiller from http://support.kaspersky.com/faq/?qid=208280684 click on the TDSSkiller.exe green link.
Double click on TDSSKiller.exe to run the application,
Open the Change Parameters option and select the detect TDL File system
Then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
Look for the Filesystem detection
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is require, click on Report. A log file should appear. Please copy and paste into Notepad and attach back here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ ) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please attach the log in the post back.