Norton Internet Security / Norton AntiVirus

[sleepygirl]

hi

I'd really appreciate some help with this

my dad bought NAV a year ago for 3 computers but only ever got around to putting it on one computer

earlier this year I had a virus on my laptop that did not have NAV installed

a friend managed to get rid of the virus using the NAV CD but it would not complete insallation as it did not accept the key

my laptop now seems to be infected again and I'm not really sure what to do

my dad updated to the 2011 version and we have a new pass key but this is still not  working on my computer although his is fully working

so I have a CD, two keys and whats seems to be a lot of viruses

I disabled the wifi on my laptop in the hopes of preventing it geting worse but I really have no idea about computers

any help would be great

thanks

[CyberLife]

You can run a scan using the Norton Power Eraser tool, that will remove the infections. You can find the detailed steps in the following Support Article:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100824120155EN

Can you check whether the product that in your Dad's computer is Norton AntiVirus. Make sure that both are Norton AntiVirus and not Norton Internet Security.

[sleepygirl]

thank you

I've run the NPE but I'm still having problems, maybe I need to run it again ?

my internet has somehow been changed so that if I use google I am automatically diverted to somewhere else (porn or offers or unused search engines)

my dad has both NAV and NIS but this key is for anti virus

 thank you for any help

[floplot Norton Fighter]

Helly sleepygirl

Did the laptop come with any pre installed securty software? If it did, then the other software has to be completely removed using the uninstall program from the other company. I would recommend a scan with the free version of malwarebytes and please post the log so we can see what it removes. To get a good install of NAV 2011, your computer needs to be cleaned up first.

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because some malware creators have large lists of sites that they block. Please be careful to down load the correct program ----the FREE version of MALWAREBYTES

(Thanks to Delph for providing the alternative site)

Once you get your computer cleaned up, we can give you a link which will give you a more up to date version of NAV 2011 and how to find the key. Thanks.