Norton Internet Security / Norton AntiVirus

[cinek]

I removed NIS 2009 with norton removal tool, restarted the pc, cleaned the registry etc, restarted again, installed NIS 2010, got a pop up: "No response received from the Symantec Server". So I restarted the pc again, but it didn't help. Any ideas? I can download updates etc

[Stu]

And you used your v2009 license?

[Yaso_Kuuhl Norton Fighter]

Hi cinek,

You have to use the product key of your current and valid NIS 2009 subscription. Did that fail? NIS 2010 should have picked up the key automatically, the removal tool does leave the product key information untouched, from what I remember, so that a later Norton product can still pick it up. 

Message Edited by Yaso_Kuuhl on 09-09-2009 10:14 AM

[cinek]

I have no idea - I'm on trial period. When it 1st opened, I got that popup message straight away, so I didn't put any info in

[Stu]

Where did you download the trial from?

How did you install it on top off or clean install?

[cinek]

I downloaded the downloader from the update center. As I said, I removed NIS 2009 with norton removal tool

here's the screen shot of what it is:

http://i122.photobucket.com/albums/o249/cinek1/error.jpg

it opened like that straight after I installed it

[Yaso_Kuuhl Norton Fighter]

---

cinek wrote:

I downloaded the downloader from the update center. As I said, I removed NIS 2009 with norton removal tool

here's the screen shot of what it is:

http://i122.photobucket.com/albums/o249/cinek1/error.jpg

it opened like that straight after I installed it

---

How many times did you run the removal tool, cinek? It is recommended to run it 2-3 times. 

[cinek]

once

[Yaso_Kuuhl Norton Fighter]

Cinek,

I managed to fish out this thread for you, it's a poster who had the same problem when trying to activate NIS 2009:

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=34788

Summary of thread: if you are unable to activate the product 3-4 times (after you click on "Activate" 3- 4 times in succession), it should lead you to a Symantec webpage where you can activate the product in a different way. 

The very last resort is to contact Symantec Customer Support. 

Message Edited by Yaso_Kuuhl on 09-09-2009 10:55 AM

[cinek]

thanks, I'm removing it, and will reinstall..... it never asked me to activate it any other way, I clicked on activate more then 3 - 4 times