09-09-2010 08:47 AM
I just reinstalled Windows XP Home Edition on my acer netbook because it was unbable to connect to wifi or wired ethernet and network adapter showed corrupted drivers. Since my NIS was an online purchase/subscription, I went to Norton site to downlaod. Site led me to Norton Dowload Manager which then Dowloaded the Norton Bootable Recovery Tool Wizard. After this it tried to install but could not - went to collect errror logs etc. went through this restart computer/installation process a couple of times and failed each time . I noticed a somewhat similar post and solution thread on this forum, but couldn't find or understand the solution. If any one knows, could you please help/explain in simple language?
09-09-2010 01:06 PM
What version year of Norton was running on your machine? Have you managed to get XP properly restored on your machine? The bootable recovery tool is not the NIS installation download. If you have a current subscription for 2006 or later, we can either give you a link to NIS2010 or the newest version 2011, whichever you prefer.
09-09-2010 02:17 PM - edited 09-09-2010 02:20 PM
Here's the link for NIS 2011 (the latest version):
If you prefer NIS 2010 (the previous version):
It is recommended to upgrade to the latest version. After installation, please run LiveUpdate to obtain the latest updates; you will also need your product key to activate NIS; you can find your product key on the CD sleeve or in your Norton account.
Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.
09-09-2010 04:00 PM
Also to make sure that your norton product is uninstalled properly, run the uninstaller through the add or remove programs restart and then Norton Removal tool.
09-09-2010 04:33 PM
Was there any other triial security software on your machine that nneeded to be removed? We have some links for the removal tools for most of them. Each security program usually has its own removal tool.