unable to install NIS

rekhasheorey · ‎09-09-2010

Hi

I just reinstalled Windows XP Home Edition on my acer netbook because it was unbable to connect to wifi or wired ethernet and network adapter showed corrupted drivers. Since my NIS was an online purchase/subscription, I went to Norton site to downlaod. Site led me to Norton Dowload Manager which then Dowloaded the Norton Bootable Recovery Tool Wizard. After this it tried to install but could not - went to collect errror logs etc. went through this restart computer/installation process a couple of times and failed each time . I noticed a somewhat similar post and solution thread on this forum, but couldn't find or understand the solution. If any one knows, could you please help/explain in simple language?

delphinium · ‎11-21-2008

Hi rekhasheorey:

What version year of Norton was running on your machine? Have you managed to get XP properly restored on your machine? The bootable recovery tool is not the NIS installation download. If you have a current subscription for 2006 or later, we can either give you a link to NIS2010 or the newest version 2011, whichever you prefer.

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain

rekhasheorey · ‎09-09-2010

My subscription is current and is for NIS 2009 I believe. So yes, please provide me the link to reinstall. Thanks.

Yaso_Kuuhl · ‎02-19-2009

Hi rekhasheorey,

Here's the link for NIS 2011 (the latest version):

www.norton.com/nis11

If you prefer NIS 2010 (the previous version):

www.norton.com/nis10

It is recommended to upgrade to the latest version. After installation, please run LiveUpdate to obtain the latest updates; you will also need your product key to activate NIS; you can find your product key on the CD sleeve or in your Norton account.

Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.

Tywin7 · ‎09-02-2010

Also to make sure that your norton product is uninstalled properly, run the uninstaller through the add or remove programs restart and then Norton Removal tool.

Norton Internet Security 2011 , Windows 7 Home Premium 64 bit (Check if you are eligable for a FREE Norton upgrade)
Success is 10 percent inspiration and 90 percent perspiration.”--Thomas Alva Edison
I'm not a Symantec employee and my posts do not represent the views of Symantec.

delphinium · ‎11-21-2008

Was there any other triial security software on your machine that nneeded to be removed? We have some links for the removal tools for most of them. Each security program usually has its own removal tool.

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain