06-28-2010 11:53 PM - last edited on 06-29-2010 12:04 AM by Venkat_J
Help! I own a site that was apparently hacked and has been red flagged by Norton. I verified my ownership of the site (http://www.treasuresforlittlechildren.com) and removed the folder with all the unsafe files in it (this folder was put on my site without my permission or knowledge). I changed my ftp password to a much more difficult one. I then went to my Norton Safe Web account to request that my site be verified. I went through the list of threats and indicated that all had been removed. But when I hit the "Submit" button my request for re-evaluation was omitted and the re-evaluation request page appeared again. This message then appeared: "A problem with the web page caused Internet Explorer to close and re-open this tab". I re-attempted to submit my request several times but always get the same message.
How do I submit my request for re-evaluation so it gets through? Is there actually a problem with the Norton web page? Do I have a virus or other malicious program on my computer that is blocking my attempts to report something to Norton?
Thank you for any help you can give me.
<<Edit: Subject edited for clarity>>
06-29-2010 12:24 AM
To clarify - my ownership of the site has already been verified by Norton. I meant to say that I want to have my site re-evaluated by Norton to show that it is now a safe site. I haven't been able to get this request submitted yet, apparently because of some technical problem.
Thanks for any help.
06-29-2010 05:32 AM
Hello abbie and welcome!
I am sorry to hear that your website was hacked. I cannot check the re-evaluate link as it is only available when a site is rated unsafe.
I will notify the Safe Web team about your issue and see if they can assist. In the mean time, there are a few things you can check regarding the inability to reach the re-evaluation page.
1) Clear your browser cache and your %temp% folder, then try to reach the page again.
2) Check if you can reach other Norton / Symantec web pages. If so, the re-evaluate page may be experiencing an issue.
3) Navigate to other security program sites and confirm that you can reach those pages.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
06-30-2010 12:15 AM