Norton Internet Security / Norton AntiVirus

[abbie]

Help! I own a site that was apparently hacked and has been red flagged by Norton. I verified my ownership of the site (http://www.treasuresforlittlechildren.com) and removed the folder with all the unsafe files in it (this folder was put on my site without my permission or knowledge). I changed my ftp password to a much more difficult one. I then went to my Norton Safe Web account to request that my site be verified.  I went through the list of threats and indicated that all had been removed. But when I hit the "Submit" button my request for re-evaluation was omitted and the re-evaluation request page appeared again. This message then appeared: "A problem with the web page caused Internet Explorer to close and re-open this tab". I re-attempted to submit my request several times but always get the same message.

How do I submit my request for re-evaluation so it gets through? Is there actually a problem with the Norton web page? Do I have a virus or other malicious program on my computer that is blocking my attempts to report something to Norton?

Thank you for any help you can give me. 

<<Edit: Subject edited for clarity>>

[abbie]

To clarify - my ownership of the site has already been verified by Norton. I meant to say that I want to have my site re-evaluated by Norton to show that it is now a safe site. I haven't been able to get this request submitted yet, apparently because of some technical problem.

Thanks for any help.

[Phil_D Norton Fighter]

Hello abbie and welcome!

I am sorry to hear that your website was hacked.  I cannot check the re-evaluate link as it is only available when a site is rated unsafe.

I will notify the Safe Web team about your issue and see if they can assist.  In the mean time, there are a few things you can check regarding the inability to reach the re-evaluation page.

1) Clear your browser cache and your %temp% folder, then try to reach the page again.

2) Check if you can reach other Norton / Symantec web pages.  If so, the re-evaluate page may be experiencing an issue.

3) Navigate to other security program sites and confirm that you can reach those pages.

[rajesh]

Hi abbie,

We have manually analysed your site 'treasuresforlittlechildren.com' and found that all the malicious content has been removed, so we have changed your site rating to green.

Regards

Rajesh