Norton Internet Security / Norton AntiVirus

[tam68]

I am using NIS ver 16.8.3.6. 10-8-11 was the last date that my virus definitions would update. I am getting error:Module 3035 Error 2. I have tried to update to NIS 12 but I keep getting error: For an alternate way to install this product..." when I install Norton Internet security and tells me to download again. I am running Vista SP 2 32 bit and am on dial up so everything is very slow. I have tried numerous times this week to download this update with no success. Any suggestions. I have always liked my Norton products and would hate to have to go to something else.

[prasanna_a]

Hi Tam,

You can just download the NIS2012 direct install from the link : www.norton.com/nis12  and install it over your version of NIS.

Once you upgrade to NIS 2012, please run the LU untill it says no updates remaining, this makes your PC full protected.

Please let us know if you need any more assistance.

Regards,

Prasanna

[ukbobboy]

Hi Prasanna_a

Just a thought about your advice given to Tam68, as this guy is on "dial up" it is going to be painfully slow downloading a fresh copy of NIS, or his dial up could may time out (I've been in a similar situation myself - back in my dial up days)

If Tam68 could provide proof that he has already purchased NIS then he would be better off if you could send him a copy of NIS on CD, i.e an application CD. That way he could overwrite his current faulty copy with a proper one.

Just a thought.


UK Bob

[tam68]

I have tried the download already several times this week. It won't complete. Can I get a CD. Do I have to pay extra to get a CD?

[AllenM Norton Fighter]

Hi tam68,

Welcome to the Norton Community.

Is this a laptop or a desktop computer? If you have a laptop then I would recommend that if possible you take it to an internet cafe somewhere which has a higher speed internet connection and install NIS 2012 there.

You can also try downloading NIS 2012 via the Norton Download Manager from the following link:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20080514162318EN&lg=engl...

This has the ability to continue an interrupted download where it previously left off. NOTE however that this download NIS 2012 with NO definitions which makes the download smaller and therefore even more imperative to run live update immediately after installation.

However even if you do this there will still be a really large update which must be downloaded via Live Update and you will likely have the same problem.

Even installing from CD will not likely help much since the definitions are so out of date on the CD. Either way you go you will likely have an initial Live Update session which is really large.

Also, since you are having problems with your current version of NIS I would also recommend running the Norton removal tool which you can download from the following link. NOTE that this removes all Norton & Symantec products so be sure you have all your product or activation keys handy along with the installer for any other Norton or Symantec products.

You will need to have downloaded NIS 2012 successfully before using the removal tool. Once you have downloaded both the removal tool and NIS 2012, then you should uninstall your current version of NIS via Control Panel and choose NOT to save user settings. Be sure to back up your ID safe first. Then reboot and run the Norton removal tool and reboot again.

Then install NIS 2012 and run live update repeatedly (rebooting as requested) until it reports there are no more updates.

I would recommend not to do anything online until NIS is installed and fully updated.

Again if possible I would highly recommend that you do this from an internet cafe or a friends home who has a high speed internet connection. Once NIS is installed and fully updated, then live update should work OK since subsequent updates should be much smaller.

Hope this helps.

Best wishes.

Allen