Norton Internet Security / Norton AntiVirus

[minijarvis]

hello, got a new laptop today and im trying to transfer my old subscription over to my new laptop but every time i use the product key to do so, i get no response from the symantec server even though im on the internet, ant help would be grealy appreciated im on my own internet supplied by virgin if that helps.

Adam

[Tywin7]

Try contacting support and they can help unregister the old computer and reset the number count.

[AllenM Norton Fighter]

Hi Adam,

Welcome to the Norton Community. Which Norton product do you have? What is the version from Help > About? Did you first uninstall the Norton product from your old computer? This needs to be done while online so that it can communicate to the Symantec server that you have now uninstalled it.

Similarly when installing on your replacement computer it should allow you to use the same product key since your Norton Account should have been updated after the first step.

If you have uninstalled from your old computer (while online) and still cannot activate your Norton product, then yes you should visit Customer Service. This is the link for customer service in the US, you can also select another language if you need it. I recommend the Chat option as you will get better response time.

Best wishes.

Allen

[floplot Norton Fighter]

Hello Adam

I would like to add on to Allen's post. If your new computer came with a preinstalled security program, you have to remove the preinstalled program before you attempt to install your Norton program. You should use the add/remove method in your control panel or what is the newer version of add/remove and then use the removal tool from the makers of the preinstalled security program. This is all assuming that your new computer came with another security program installed..  Thanks.

[minijarvis]

thanks for the replys, the only problem is i cant get on my old laptop due to the screen being cracked from me stepping on it (accidentally) so their is no way for me to uninstall it from my old laptop.

adam

[manuelFT]

Connect an external display and see if you get anything on it...

[floplot Norton Fighter · Accepted solution]

Hello minijarvis

Since you can't access your old laptop to uninstall it from your old laptop, I would suggest contacting customer support  via the free chat program and explain to them what has happened. They should be able to adjust your activation for you. You can contact them here.

http://us.norton.com/support/contact/contact.jsp?pvid=cs

This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.

If you need a different location, please let me know and I will try and locate it for you.

Please come back and let us know how you made out. Thanks.

[AllenM Norton Fighter]

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minijarvis wrote:

thanks for the replys, the only problem is i cant get on my old laptop due to the screen being cracked from me stepping on it (accidentally) so their is no way for me to uninstall it from my old laptop.

adam

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Hi Adam,

Totally agree with Floplot. Customer Service can take care of this for you. They have always been very good about this sort of thing.

Please let us know how it goes.

Best wishes.

Allen

[huwyngr Norton Fighter]

After you sort out the activation via Customer Support as suggested already, if you need help in recovering files from the screen-damaged laptop I suggest you post a message here in the Tech Outpost forum which is intended for computing problems not connected with the Norton products.

It shold be quite easy for you to get those files if you need them and don't have full backups outside the broken laptop already.

[whiplash]

minijarvis-

what type of internet is it? dsl? what method are you using to connect? oh and do you have a proxy?

;]