02-01-2012 12:07 AM
02-01-2012 08:24 AM
Sorry about your experience. We might have been able to help you or free if you'd posted here.
Where did you buy Norton Internet Securiy from? Norton on line with a download from them or from a retail store with a CD or from the internet with a CD or with a download?
<< every time I start my machine it said I needed power washer or some **bleep** your website would not let me download properly >>
That sounds as if you got hit by one of the scams where it tells you that you are infected and when you click on anything is when you get infected by ransomware. Although a google on [ power washer +computers ] doesn't seem to produce anything but pressurized water!
What is the end of the line -- apart from your annoyance? Is your NIS now working properly? Are you reasonably sure that the Indian contact you made was actually with Norton's Support Center (they all speak better English than most of us <g>) and not with the scammer some of whom are based in India?
Was your oriinal purchase valid or did you find yourself buying a new subscription / key?
A lot of questions I know but you will help us volunteers here to help other users if you can fill in the blanks ...