05-08-2013 11:21 AM
I seem to be afflicted by a trojan/virus. It comes up in Spybot as win32.downloader.gen, and Spybot cannot remove. I am using Norton Internet Security 188.8.131.52 fully updated, and the quick scan shows nothing, I am still running a full scan. I was also recently afflicted by opt_content.js. These problems appear to stem from a download from CNET (who I usually trust) of Harry's Photo Filters, which also installed a bunch of crap into my browsers. So far there is no record of this threat on Norton. A search of the community doesn't come up with this, though it is recognized by Spybot.
One of the symptoms is that the browser opens new windows randomly. The windows appear to be legitimate websites, and vaguely related to the content I was attempting to access, but bears no relationship to the buttons I was clicking.
05-08-2013 11:35 AM
It sounds like you have been infested with malware. Try a scan with
or the free version of
do not activate the trials as they do conflict with your Norton product.
If this doeasn't clear the situation then I'd recommend you visit one of the free malware removal sites listed and work with one of their trained, volunteer staff to get your system cleaned
Don't try too many self help solutions as they can make matters worse. The safest course is to go directly to one of the maleware sites, do not pass go and do not attempt to collect $200.00
Keep us posted
05-08-2013 12:09 PM - last edited on 05-08-2013 12:44 PM by Sunil_GA
I’ve had the same problem with browser garbage from cnet and keep away from downloading from it now. File hippo seems ok. I have had success by running the software in safe mode which allowed the problems to be resolved that failed in normal mode, but Norton appears to be disabled in safe mode only allowing a full scan, so it might be wise to disconnect from the internet before booting into safe mode (see help and support from the start menu).
05-09-2013 06:09 PM
So far, tried all of what Dick suggested (thank you Dick), and also what intesec suggested about running in safe mode. Malwarebytes, SuperAntiSpyware, and Norton only find cookies. McAfee found malicious websites visited, as a result of this pestilence. Only Spybot locates the critter but can't remove it.
Ran Norton and Malwarebytes in safe mode. Spybot wouldn't boot in safe mode.
What's up Norton? What am I paying you for? I've got to go to volunteers to fix my problem? So much for capitalism. From now on I stick with the little guys. You just lost a paying customer.
05-10-2013 09:40 AM
I’ve just run spybot in safe mode and it finished the scan. I have some suggestions,
To try running spybot in safe mode again?
To get updates and try running spybot in safe mode again?
To download the latest version get updates and try running spybot in safe mode again?
The link below needs the basic version downloaded not the trial or the pro, the same when installing to avoid any real time protection. You’ll need to uncheck a box at the bottom of a line of check boxes, if I remember correctly.
05-10-2013 05:17 PM
Thread creatot please use the other forums (1 only though) as they protect your system by making sure your helper knows what they are doing and are trained in doing this work, being able to script, read logs, and use advanced programs.
Instead of this open dangerous forum that can give bad advice, dangerous advice, or chuck everything at it.
Good Luck on the other forum.
05-12-2013 12:02 PM
Spybot S&D (or 2) will not remove "Search Protect" by Conduit, as found out myself and on Spybot Forum etc. We have programs that will including scripting. Spybot does not find it all,
No point in telling users to use programs that does not do the job
05-12-2013 03:09 PM
dickevans has the best answer so far. still not resolved, but i posted to whatthetech.com, got a tech resonse, downloaded and ran a bunch of analysis, and now waiting for a reply. their response and instructions were quite precise. i'll post what happens next. i'm glad they are out there - as a recent post to this forum implied, this stuff is not to be messed with by amateurs such as myself.
05-12-2013 04:11 PM
Found you, just for users a heads up.
In your log has (some I can't give here as it will hyperlink
PRC - C:\Program Files (x86)\SearchProtect\bin\CltMngSvc.exe (Conduit)
SRV - (CltMngSvc) -- C:\Program Files (x86)\SearchProtect\bin\ (Conduit)
O4 - HKCU..\Run: [SearchProtect] C:\Users\Caleb Crawford\AppData\Roaming\SearchProtect\bin\ File not found
[2013/05/04 11:17:35 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Conduit
[2013/05/04 11:17:28 | 000,000,000 | ---D | C] -- C:\Users\Caleb Crawford\AppData\Local\Conduit
[2013/05/04 11:17:14 | 000,000,000 | ---D | C] -- C:\Users\Caleb Crawford\AppData\Local\CRE
[2013/05/04 11:16:41 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\SearchProtect
[2013/05/04 11:16:19 | 000,000,000 | ---D | C] -- C:\Users\Caleb Crawford\AppData\Roaming\SearchProtect
"SearchProtect" = Search Protect by conduit
There is more to tidy up then this PUP