Norton Mobile Security

[DLyle]

I am once again getting the NAT notification that NAT has been disabled and that my license has expired (still have 337 days left).  Just want everyone to know that the issue remains unresolved by Norton despite the fact that Norton has known about the bug for a number of weeks.  Makes me sorry that I purchased a Norton product.

[Andmike]

Hi DLyle.

Sorry to hear that you are having problems again.  

Whatever the reason I can understand your frustration.

It has been reported that there are problems with the Norton Servers this weekend which may account for the problem.  You may like to wait until Monday and check again.  I believe that Norton Mobile Security (NMS) will continue to work even if you are getting the message that Norton Anti-Theft (NAT) is "disabled".

If the problem still persists on Monday evening you may like to try the solution that worked last time.  I understand that that was to uninstall NAT, uninstall NMS then after a shut down and restart, reinstall NMS and finally reinstall the NAT plugin.  You now have the license code for NMS so re-registering that should not be a problem.

If you have any further problems then please feel free to come back.

[virg24]

Hi!  I got the same problem.  I originally had the problem on 3/1/2012.  See Discussion subject "Norton License Expired??".  On 3/4/2012, I got on the chat session and the tech person had me uninstall and reinstall Norton Mobile Security.  Everything was ok for the rest of the month.  Then today I got the same problem.

[erik_carlstrom]

We're still investigating this issue.  If you're willing to help, there is some logging infromation that we need to dig deeper into this issue.  For those willing, please install CatLog.  Start verbose logging, reboot the device and ensure that you get the "License expired" error/prompt again.  Stop logging and save the log to a text file.  Then send me a private message with the following information: Size of the log file, that this is for the License Expired issue, Device Details (Make Model, version of Android).  I will send you a way to send me the log file.  If anyone has screenshots of the message as well, that will help.  

[DLyle]

Actually, I don't have the code because I uninstalled NAT to get rid of the annoying notications about it being disabled.  So I'll probably go to Chat and start over with the process.  Or maybe see if I can find a replacement program for Norton altogether.  While I don't want to be rude here, surely you can see that installing, uninstalling over and over is not exactly what users want to hear nor deserve to hear since we each purchased the product in good faith.  A company like Norton shouldn't have "server problems" more than once since those problems serve (pun intented) to besmirch Norton's reputation as a software company.

Please don't personalize my comments about Norton...you and others here have been more than helpful and with a good spirit thrown in for good measure.  My beef is with Norton as a company.

[DLyle]

Would have been happy to help but I uninstalled NAT to get rid of the annoying noticiations. 

[Andmike]

Hello again DLyle.

You might like to monitor the forum for a while to see if/when Norton announce that the issues have been resolved and then you could reinstall NAT if you wished.

Sorry you have had a bad experience but even Norton cannot get it right all the time.  At least they seem to be trying to address the problem and Norton Mobile Security should still be working fine.

All the best.

[erik_carlstrom]

The AntiTheft "disabled" message isn't server related.  There's an issue on the client that we're investigating, which CatLog's will help us identify.  If you do reinstall NAT and encounter the issue, please generate logs as that will allow us to come up with a long term resolution.