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Visitor
dpt5022
Posts: 2
Registered: ‎08-27-2012
Accepted Solution

Cannot complete this purchase - Android market is not installed

I have installed Norton Mobile Security Lite from Google Play on my HTC One XL (Ice Cream Sandwich) but when I try to upgrade to the full version I get the message "Cannot complete this purchase - Android market is not installed". Android Market no longer exists and has been replaced by Google Play. How do I get around this?

smithy
Posts: 1,826
Registered: ‎02-07-2011

Re: Cannot complete this purchase - Android market is not installed

Hi dpt5022

 

Welcome to the Norton Community Forum. :-)

 

You could try uninstalling Norton Mobile Security Lite and download again

form Google Play Store and then try the upgrade again

 

If that does not work you coud try and clear data from the Google Play app

in the Applications Settings on your device.

 

Menu > Settings > Applications > Google Play Store > Clear Data.

 

Then restart the Google Play Store app then close it and reopen it a few

times maybe even reboot your device then the Google Play Store app

should update to latest version again. If it does not happen straight away

it will happen in a short time after using the app a few times.

 

Then again unistall NMS and download again and install then try the upgrade

again and see how you go.

 

Let us know how you go.

 

Cheers. :smileywink:


“Obstacles are those frightful things you see when you take your eyes off your goal.”


Visitor
dpt5022
Posts: 2
Registered: ‎08-27-2012

Re: Cannot complete this purchase - Android market is not installed

Thanks. Uninstall and re-install fixed the problem.

smithy
Posts: 1,826
Registered: ‎02-07-2011

Re: Cannot complete this purchase - Android market is not installed

Hi dpt5022

 

No worries glad to help :smileywink: and happy to know you and your Android device

are now protected with the full version of Norton Mobile Security. :smileyhappy:

 

Cheers. :smileywink:


“Obstacles are those frightful things you see when you take your eyes off your goal.”