Norton Mobile Security

[rouge]

I purchased for $30 the full mobile security for Android a few months ago.  I have sent lots and lots of support requests over the last few weeks but it appears that Norton likes to sell but not support its products.  Since upgrading to Ice Cream Sandwich my full subscription has reverted to Lite.  I want my full subscription back but do not know how to get it back.  Norton has all my purchase details.  Can anyone tell me me how to get my purchase back, because Norton does not want to help me?  Thanks

John

[rouge]

PS:  I purchased the NMS full license through the Andorid Market.

John

[Andmike]

Hello rouge.

Welcome to the Community.

Sorry to hear of your problems.  Although people do have occasional problems with Norton support most people seem to find them very helpful and supportive.  The way I would normally advise customers to get support on things like this is through the (free) Norton Chat link which you can get to if you wish - here.

However before you try that (or instead if you wish) you might like to just try uninstalling NMS and reinstalling it from Google Play.  Assuming that Google Play (Android Market) had originally recognised your full purchase this should take you back to full access.  But if it does not then I would recommend trying the above Chat link.

Do let us know how you get on.

Good luck.

[rouge]

Thanks, but Android market only has the free version (Lite) for download, which I have downloaded several times - I cannot find the full version.  I have all my original receipts from Android Market but cannot do anything with them

Thanks anyway

John

[Andmike]

Hi rouge.

There is only one version of the NMS software on the Android Market (now Google Play) the difference in functionality comes when the fact that you have purchased the paid version is recognised by the system.  If this is still not being recognised then I strongly recommend you to contact the Chat line that I gave in the link above.

Please come back and let us know how you got on.

Good luck.

[rouge]

Thanks, I have contacted the chatline but have had no response yet - lets see how it goes.  Thanks

[Andmike]

Hi rouge.

The Chat line is supposed to offer live support!  You may have to wait a short while no more.  

After you filled in the form with your details and clicked on the "Get Support" button at the bottom you should go to a screen with a link to go to "Live Chat" - that is the option to take.  For me it is currently showing a 2 minute wait.  Not good but not too bad.

Try that and report back. 

[rouge]

Thanks, will try again

[rouge]

Thanks for your great help Andmike.  Half an hour chatting to India and I had a new license - great stuff!!

[Andmike]

Delighted to hear that it all worked out.   :-)

Hopefully all will run smoothly from now on.