Norton Mobile Security

[Gr9623]

Phone is LG.l Will attempt unlock. Am waiting.

Don't know what version NMS or when updated last. No, haven't installed Norton Anti-Theft plugin. After all this is resolved, should I?

Also, another issue. I repeatedly get a message 'ph full, delete files'. I have a 16 g memory card, have transferred as much as I had options.

[Andmike]

Hi Gr9623.

Please let us know when your buddy has sent the message from the relevant phone, and what happens.  I will wait for your update.

LG produce a number of Android phones I believe, all with different specifications.  If the "unlock" does not work it might help to know which one you have e.g Optimus, Optimus 2x, Optimus 3D, InTouchMAx......

It would have helped if you had installed the plugin.   But whether you do after it is unlocked is up to you.  It offers some extra features and if you have the full version of NMS it is free.

I am puzzled by your "other matter".  Do you know where these messages are coming from?  What do you mean by "have transferred as much as I had options"?  You have transferred files from somewhere onto your 16Gb card and have filled it?  Or you have copied files off your card in some way?

I await your news.

[Gr9623]

Thank you for your patience and willingness to help me. I was waiting on my buddies to respond.

I  don't know if unlock  did in fact unlock. My screen is now showing

Enter your password:

with the keypad.

I have not done so I would be guessing and it would set me back to square one.

This is a Virgin Mobile LG Optimus V

When will I have the opportunity to reset my password?

[erik_carlstrom]

There are two possible lock screens.  One is ours (you'll see the Norton symbol).  The other is if you created a PIN for the SIM card (no special symbols provided).  Do you know if you set up a SIM PIN?  If you don't see the Norton Symbol, then you've gotten past our lock screen and are probably looking at the SIM cards PIN lock screen.  

You will be able to reset the AntiTheft password once you are able to gain access to the device and open the main UI.  The SIM card PIN is another matter.  For that you'd have to talk to your carrier.  

[Gr9623]

No, I did not set a SIM pin. Yes, there is a Norton symbol.

When will I have the opportunity to re-set a password? Originally I might have made matters worse by attempting too many times.

Thank you for your patience and help.

[Andmike]

Hi Gr9623.

Is the screen you are now seeing the one that you were seeing before the "unlock" message was sent?  Does it have a bar with the word "Unlock" underneath the space for "Enter Your Password"?  Is there an "unlock Help" button at the top right of the screen?  If so what happens when you tap the "unlock Help" button?

Can you confirm that you have good reason to believe that the "unlock" message from your buddy was received?  If so how do you know?

Sorry about all the questions but if we are to solve this the answers should help.

When you set up "anti-theft" do you think that you checked the box for "Security Wipe - after 10 password attempts"?  This is unchecked by default and given that you say you are not an experienced computer person I assume you would not have changed it.  However if you did then that alters things.

Finally could you try and explain what you were saying about your SD card (see my earlier post about this).

I look forward to your reply.

[Gr9623]

Upper left: Yellow  Padlock,  Device Lock on white background

Upper right: yellow  ? Forgot Password on black background

Black padlock Device locked because SIM card has been changed. on yellow background

Enter your password:

keypad

No, I have no way of knowing for sure I rec'd messages from My Buddies except their word and the phone vibrating. I don't recall checking box for Security wipe after 10 attempts.

Regarding other problem, I get repeated messages, "low space, delete folders/files" - no exact words. I have a 16 gig memory card

[Andmike]

Hi Gr9623.

Thanks for the info.  It would appear that you have an old version of NMS.  The current version has "unlock Help" at the top right.

In that case your buddy has sent the wrong message as the unlock message was different with the older software.  Contact your buddy again and this time ask him/her to send the message

unlock 987654321

that is, the word unlock in lower case, a single space, and then their mobile phone number without any leading zeros, spaces, international dialing codes or any non numeric characters (represented above by 987654321).  Then, if this matches the buddy phone number you previously recorded on your device it should unlock.

Also as it seems unlikely that the - wipe if more than 10 wrong passwords - was checked, you may carry on entering likely passwords fairly safely.  Don't forget that it is case sensitive.  As you say you previously did unlock with the password you should be able to remember it again.

Good luck and tell us what happens.  It is good to hear that you will know when the message arrives though the vibrate.

[erik_carlstrom]

Just thought I'd step in to comment a little bit.  

The fact you feel the phone vibrate when it receives the SMS means it's not getting the right command.  I'd follow Mike's steps.  If needed, send me a private message and we can work out the command as sometimes it can be an oversite that leads to the incorrect command being sent.  

The low space message will be coming from your phone.  Once you unlock the device you'll need to clear up some space.  

[Gr9623]

Thanks for stepping in. I know I am getting email notifications as I had set up, am almost positive My Buddy's calls are causing vibration notifications. I don't know what else to do.

I have no idea how to contact you via private message but would love to resolve this quicker.

Awaiting your responses and hope My Buddy will be available too.