Norton Mobile Security

[Andmike]

Hi Rik.

Thanks for your comment but ....

It was my error!  I have no idea why I put 7 digit.  The numbers were 10 digits long.  

I just wait to see if Gr9623 gets and acts on my message and then .....

Well here's hoping!

[Gr9623]

We have tried

unsend10digits

Unsend10digits

It is unfortunate that Norton made it more complicated than necessary to unlock a phone. My Buddy's phone number was selected, I registered it, why would it not unlock if I called her, she returned with a text and her phone number? At this point, I need a solution. Tell me where I can send this phone so someone could unlock and reset this phone.

Gr9623

[erik_carlstrom]

Is there a reason why are you are using the term unsend as opposed to unlock?

[Gr9623]

Hi, Andmike

I just posted a reply. Misspoke, I meant unlock, not unsend also, with complete phone number with area code, per your April 19th instructions.

I don't think I had an opportunity to enter a new password when I previously unlocked the phone.

What now?

[Andmike]

Hello again Gr9623.

I am puzzled - not only do you say that you sent "unsend" and not "unlock", but you show not space after the word and the number.  It is essential to send exactly the correct SMS message from the right phone.  I sent you exact texts to be sent by SMS from the relevant phones.  However now I see that you have still not read the last message I sent you.  I suggest that look at your messages inbox (you find it via the envelope at the top right of this screen) and read my message.  Then can you confirm when the relevant messages have been sent and tell us what happens.

Also picking up on a point that Erik raised, are you sure that you have a good network connection and that the SMS messages can get through to the locked phone?

[Gr9623]

Hi, Andmike

Obiously you did not read my corrected posting. I incorrectly used the word unsend and not unlock.

These I have tried, with both My Buddys:

Unlock 1234567890

unlock1234567890

UNLOCK 1234567890

unlock 1234567890

Yes, I used My Buddy's ACTUAL phone number.

Instructions on my phone is:

unlock 1234567890

I will attempt all variations again tomorrow. Yes, I have connection.

Gr9623

[Andmike]

Hi Gr9623.

Glad to see you have picked up my mail.

The instructions on your phone are correct the last of the options you list (the one that matches the instruction on your phone) is the correct format, and should work.  More recent software should just need the word unlock.

Good luck.  Sadly, if this does not work, I think I have run out of ideas.  :-(

[Gr9623]

Dear Andmike and others who have been most helpful

Tonight for some unknown reason, I decided to call my cell from my landline phone. A person (male) answered!! I called again complete with area code in case I had made a mistake. NO, I got the same gentleman! I called My Buddy from my cell, my number showed up on her caller ID! This gentleman called my landline phone and MY CELL NUMBER CAME UP on my caller ID!! I am at a total loss how this could happen, but apparently this is why the confusion and unsolveable situation. Explains why my phone was never unlocked by My Buddys - texts went to his phone, my phone didn't vibrate with notifications.

I thank you all for your help and not giving up on me. I am off to virgin air to turn in the locked phone/get a new number.

Thank you again

Gr9623

[Andmike]

Hi Gr9623.

Thanks for coming back and telling us what was happening.  Most peculiar and most frustrating I'm sure!  

I'm glad that you have got to the bottom of the issue.  I have not heard of this happening before and I hope that with your new number your life will be trouble free.

Good luck for the future.  

[girishtalaulika]

Hi 

I am having similar problems with my galaxy s2. the programme suggest asking a buddy to txt "unlock 123456789" My buddy is in France with a roaming account.

Does that make a difference to the number which has to be included.

Also do you need the " " in the message?

Thanks

Girish

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Andmike wrote:

Hi Gr9623.

Thanks for the info.  It would appear that you have an old version of NMS.  The current version has "unlock Help" at the top right.

In that case your buddy has sent the wrong message as the unlock message was different with the older software.  Contact your buddy again and this time ask him/her to send the message

unlock 987654321

that is, the word unlock in lower case, a single space, and then their mobile phone number without any leading zeros, spaces, international dialing codes or any non numeric characters (represented above by 987654321).  Then, if this matches the buddy phone number you previously recorded on your device it should unlock.

Also as it seems unlikely that the - wipe if more than 10 wrong passwords - was checked, you may carry on entering likely passwords fairly safely.  Don't forget that it is case sensitive.  As you say you previously did unlock with the password you should be able to remember it again.

Good luck and tell us what happens.  It is good to hear that you will know when the message arrives though the vibrate.

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