Help! I don't remember my password on my Samsung Galaxy Y.

NeraSalinas · ‎03-24-2012

Had to change my sim and I don't remember my password and I used the "buddy" but when I called her she said she didn't recieve any text before of my password.

How can I unlock my phone?

smithy · ‎02-07-2011

Hi NeraSalinas

Welcome to the Norton Community Forum.

With Norton Mobile Security 2.5, unlocking your locked phone is made easy.

Now you can contact one of your buddies and have them send the following

text message (SMS) to your mobile device:-

unlock

If you do not remember the contacts that you have added as buddies, tap the

Unlock Help tab. You can see a list of your buddies. Tap one of the buddies

to call and have the following text message (SMS) sent to your mobile device:-

unlock

Let us know how you go and do not hesitate to come back here if you require

more help.

Cheers.

YongSkies · ‎03-30-2012

i can't still open my cp still blocked... thanks

Andmike · ‎03-23-2011

Hi YongSkies,

Welcome to the Community.

We would like to help but your post does not give us much to work on. Can you please explain a bit more fully what sort of problem you are having on what device, and ideally what versions of software you are using.

Also although you appear as a "Newbie" and it shows as this being your first post, you say "i can't still ...." which seems to imply that you have posted before. If that is the case can you say what name you used last time? As again, this might help us to help you.

I look forward to hearing from you.

Gr9623 · ‎04-11-2012

Very un-savy smartphone user. I too forgot my password on LG. Had My Buddy text my phone per Norton instructions. Did not work. Probably because I had tried too many password guesses. Am hopelessly locked out. LG said it is a Norton prob. Norton not helpful. Help!

Andmike · ‎03-23-2011

Hi Gr9623.

Welcome to the Community.

Sorry to hear of your problems but we will try to help.

The buddy unlock should work. If you are using a version of NMS that was installed or updated since the middle of December then your buddy needs to send an SMS message from the phone you recorded as the buddy phone to the locked phone. That message must be:

unlock

Just that - nothing else, just the six lower case letters. Anything else from any other phone will not work.

If that does not work then can you try giving us a little more information?

Do you know what version of NMS you have or when it was last updated?

When you go to the lock screen is it telling you who your buddies are?

Had you installed the Norton Anti-Theft plugin?

Look forward to hearing from you. Good luck.

Gr9623 · ‎04-11-2012

Sorry, first time using this forum - post ended up in a wrong place

Very un-savy smartphone user. I too forgot my password on LG. Had My Buddy text my phone per Norton instructions. Did not work. Probably because I had tried too many password guesses. Am hopelessly locked out. LG said it is a Norton prob. Norton not helpful. Help!

Andmike · ‎03-23-2011

Hello again Gr9632

I have already replied to your earlier post (here).

Did that make any sense or help at all?

Gr9623 · ‎04-11-2012

Thank you for your response! This is my very first time on a "forum", if thats what this is called. Am desperate. My Buddy and I attempted to unlock as many different ways as we could think of - upper, lowercase, space, no space on advise of Norton chat. I tried several passwords, so maybe that locked me up further. Also, I get a message'SIM changed". I was told, I don't have a SIM card! Also, on a previous (months ago) I unlocked successfully, no problem. What now?

Andmike · ‎03-23-2011

Hi Gr9623.

Yes this is a forum (the Norton Mobile Security Forum) and you have now "posted" in two "threads" but I suggest that to keep it simple you just post "replies" in this thread for the time being.

I would be surprised if you did not have a SIM card - what phone do you have?

Have you changed the password since you successfully unlocked the phone last time?

Have you tried the Buddy unlock exactly as I described it in my other post?

I will leave the questions at that for now and look forward to hearing from you again.