05-20-2012 08:20 AM
Welcome to the community.
This thread is a long one so when you say you are having similar problems what exactly do you mean? Is the phone locked? If so do you know what caused it? Have you tried all your likely passwords?
If the program is suggesting that your buddy text "unlock 123456789" then it must be quite old software. Have you not updated it this year? I would have thought that if it is that old the license may have expired.
How many buddies did you set up? The current software recommends at least two.
Are you using the full version of Norton Mobile Security or the free "Lite" version?
Do you also have the Norton Anti Theft plugin installed?
When you say your buddy is in France - what country are you in?
I await your response so that I have a better understanding of what your problem is, what caused it, and what software we are dealing with - so that I can then make a reasoned attempt and trying to help.
All the best.
05-20-2012 09:24 AM
I changed the Sim card which triggered Norton Mobile security to lock the phone.
I purchased norton mobile security from the Android store (1 year subscription ) just a month ago. I had set up one buddy.
I am based in Australia.
Not sure if I have the Anti-theft software installed.
05-20-2012 09:53 AM
The good news is that if you purchased your product only a month ago it is should be the latest software. It must have insisted that you set up at least two buddies so you should have at least one not in France. It should also call your buddy to ask them to help if you wish.
What seems odd is the message you say it is suggesting. With the software you bought then the message that your buddy (i.e. a person you set up as a "buddy" when you set up the NMS security software) should send by SMS to your locked phone, should be:
just that - lower case - six letters - no spaces - no numbers - nothing else. Now that should work from France to Australia but I'm not sure anyone has tested it yet. It should definitely work for a buddy in Australia. The software should remind you who all your buddies are.
On the other hand, if is was only a month ago are you sure you have forgotten your password? Just a month ago you paid good money for security software and set up a password to protect your phone, and now you can't remember it! As you most probably did not set up a limit to the number of tries you can make (you should remember if you did) then try a few more - remembering that it is case sensitive.
As for Norton Anti-Theft plugin - this is an extra piece of software you can download for free from Google Play (was Android Marketplace) (if you have the paid version of NMS) and it then allows you to control various security features related to the phone from your PC by logging into your Norton account. If you did load it (you should now recognise from this description if you did) then it might also help you to unlock your phone.
I hope that some of that helps and that you manage to unlock the phone.
Feel free to come back if need any further help. If it does help it would be nice to know just what did work for you - so others may be helped in the future.
05-20-2012 10:57 AM
I am uncertain whether i purchased Mobile security Lite or mobile security. I had initially downloaded the app free from google play but susequently signed for a $3.00 subscription.
If it is indeed mobile lite will unlock still work?
05-20-2012 11:16 AM - edited 05-20-2012 11:20 AM
Norton Mobile Security (Paid) and Norton Mobile Security Lite (the unpaid app) are the same software. It is merely that when you pay certain extra features are unlocked.
If you paid then you should have all the functionality. Though I have never seen it as cheap as $3, more like $30 I think.
If you set up a buddy then the buddy should be able to unlock your phone - as will your password.
05-21-2012 03:02 AM
As I said in my earlier post the SMS that needs to be sent from the predefined "buddy" phone to the locked phone is:
and that is all.
Good luck and do let us know how you get on.
05-21-2012 06:38 AM
Sorry but just at the moment all that comes to mind is:- keeping trying likely passwords and; waiting for your buddy (did you really only set up one?) to return to Australia in case the international links have somehow got in the way.
Maybe someone else will have some bright ideas.
05-21-2012 09:40 AM
A couple questions.
The buddy who is sending you a text, are they sending from the phone number you set up as a buddy?
Do you see/hear a notice of receiving a text message?