Norton Mobile Security

[jleliekelly]

Hello, I DL'ed the full version of Norton security (mobile) I not only get the disabled notifications (and yes I uninstalled, rebooted and then re-installed) but also if I reboot my phone- it locks me out stating it doesn't recognize the sd card........I'm assuming this is not typical? And no I haven't replaced my sd card and my phone is a Motorola photon-stock. Any ideas?!? Thanks :)

[Andmike]

Hi again jleliekelly.

Sorry to hear of your problems and no I do not think this is normal.  However can you give us a little more detail in the hope that someone can help.

Did you download Norton Mobile Security (NMS) from Google Play or from the Norton servers?

Did you also load the Norton Anti-Theft plugin?

Do you know what version of NMS you have?  Or when did you download or last update?

What version of Android do you have?

Probably most importantly - Did you manage to register NMS and or set up the Anti-Theft?   If not I cannot see how it is locking you out.  If you did then you will have had to set up some buddies and they should be able to unlock your phone.

Sorry about all the questions but as I say it does sound odd and it is difficult to try and work out what may have happened with so little information.

We look forward to hearing and hope we can help.

[Edit - I'm also puzzled as to the signature on your post which seems to imply that you have sent the message from what I thought was your locked phone!]

[jleliekelly]

I have the passcode to unlock it so Im not working with a "bricked" phone. When I reboot it asks for the password stating it does not.recognize the sd card. I am running 2.4 gingerbread, no mods- straight stock. I do have the plug ins mentioned - I was just wondering why it would not read the sd card if I had not changed it. Sorry if.that was confusing and I purchased from Google play less than a week ago. Thanks again

[erik_carlstrom]

Do you mean SIM card and not SD card?  I'd recommend powering down, taking the SIM card out and wiping it with a dry Q-Tip.  Examine the SIM card for any discoloration at all.  Any discoloration could mean oxidation of the metal which could be causing a delay in the device modem registering the SIM card.  

[jleliekelly]

No unfortunately I did mean SD card. My SIM card is fine, no oxidation noted. :(

[erik_carlstrom]

Could you provide a screenshot of the message?  I know of no SD card message relating to the AntiTheft module.  

[jleliekelly]

Ok, after you said that I am going to hard reset phone and re-add apps on - feel it might be a problem somewhere else. If you don't know of this then makes me suspicious of other things lurking! Lol. If I find it, will post....although I love my Photon it is more temperamental than my VW. :)

[Andmike]

It should not require a hard reset but if you are content to do that with all the hassle involved then we will all wish you good luck.

I suggest if you do that, slowly add apps back and watch what happens.  Probably best to add NMS near or at the beginning of the process.  Don't add the Anti-Theft plugin until you are satisfied that things are running well with NMS.

And do report back and let us know what happens.

We wait with interest to hear what happens.

Good luck.