10-30-2011 09:00 PM
Just an update. The team has identified the problem and knows what is needed to fix this. They are pulling in resources to work on this change. If anyone has attempted to purchase build 2.5 from the Android Market and encountered this issue please send me a private message with your Google Order numbers. Please do not attemt to re-purchase the update until we post the new build. I recommend keeping the current build installed as it will provide you Malware protection.
Once we have updated the Android Market and can confirm that the issue is resolved, we will be updating the forum with this information. Please do not attempt to purchase the app again until the issue had been resolved. Thank you for your patience with this.
10-31-2011 01:30 PM - edited 10-31-2011 01:31 PM
I have good news. The fixed build (378) has just finished verification on the Android Market. For anyone who had difficulty purchasing before, please update to the latest build first before attempting the purchase again. Once this has been done, if you have not been refunded for your earlier attempts, please go ahead and contact support at http://norton.com/chat to request a refund or send me a private message with your older Google order numbers. We apologize for the inconvenience this has caused and thank you all for your patience while we addressed this problem.
One important note is that there may be a delay in some markets due to latency on the Android Market. Verify the version of Norton Mobile Security Lite you have installed before attempting the purchase.
11-01-2011 03:40 PM
Purchased full version on Sunday 30 OCtober but it will not update. Constant message - waiting for response from android market.
I have Samsung Galaxy S2 using Android 2.3.3 Gingerbread BVKG3.
I have Google Order number.
11-01-2011 03:43 PM
Launch the Android Market and check for updates on the Market. You need to get the new build installed. After which the order should apply to the new build.