Norton Mobile Security

[Martin0654]

Yes it is.

[Andmike]

Hi again Martin0654,

Seems odd and you may well have to wait for Erik to come online to see if he can help.

In the interim have you done a reboot just in case that helps clear things out a bit.  The other option, but you may wish to wait for Erik to comment.  Would be to uninstall and seek a refund.  Then after a suitable break and at least one reboot to go back to the market, download and upgrade again.  That really should work.............

Good luck.  Sorry I can be of no more help.

[Martin0654]

Hi just done.s reboot and the full version works! Great thanks for your help.

[Laurieray]

Also have now re-stalled program and upgraded again and works. Thanks Laurie

[no_boundaries]

Hi, I was still on NMS 2.0.0.214 up till a few minutes ago, that came from Norton site direct, after 2 x re-purchases (WAITING FOR REFUND!!) that failed to load the full subscription, now there is a 2.5.0.378, that has no provision to key in the licence code, so I am back to Lite. What am I missing here????

[Andmike]

Hi no-boundaries,

I am puzzled.  I think NMS 2.0.0.214 was the old "retail" version of NMS which was downloaded directly from Norton.

However 2.5.0.378 is, I think, the Android Market version which does not have any license code provision - as you say.

What puzzles me is how you got from one to the other and why you think that 2.0.0.214 "failed to load the full subscription"?

I was on 2.0.0.214 and have now downloaded the latest version of the "retail" NMS which is 2.5.0.376 and it seems to work fine for me.

Did you intentionally go from the "retail" to the Android Market version?  If so why?  If not where did 2.5.0.378 come from?

Sorry for all the questions but I hope you can see why I am puzzled and why I am having difficulty helping at this stage.

I await your response with interest.

[DistEd2 Super Bot Obliterator Mobile Master (Norton Mobile Users Discussion Forum)]

I think I see what happened here. It looks like no_boundaries got caught up in this anomaly that just got fixed, and thus was unable to activate the retail version downloaded from the Norton site. Probably tried to  activate it again by running through the purchase process again...but, since there was an actual bug in the program, only ended up getting charged again, and still no activation. Saw this thread, and thought that uninstalling and downloading this latest build from Market would resolve the problem...only to discover that it actuvates through Google's record that you purchased a subscription through them, and not with the activation code from Norton.

Seems like two possible fixes:

1. Go back to the direct Norton download site and download the retail build again; activate it with your existing code. See if that works; if not, proceed to step two:
2. Contact the Live Chat customer support folks. They can work wonders with subscription issues, and may be able to straighten out your retail activation; if not, they can probably help you transition to the Market version--if only by refunding both your original purchases, then having you download the Market version again and repurchase it with the money from one of those refunds.

One way or the other, this should get you where you need to be.

Good luck--and keep us posted!

[erik_carlstrom]

I agree, it sounds like you had the retail version and have updated to the Android Market version.  These are two seperate layouts that have two distinct licensing components.  The Android Market version does not use keys, but instead uses the Android Market inapp billing.  You note that you had to re-purchase the old build.  I'm curious as to why you had to do that.  Could you clarify?  How did you do the purchase?  

[no_boundaries]

I purchased NMs from android market orig,have had a few factory rests on the Xoom, and went to chat support and they directed me to the mobi website so the licence key could be entered, about a fornight a go, another rest and need licence code, and this ended up with the old version. I saw the new version from android market and was unceretain why it had not updated it. I paid for 2 full subs, (waiting for refund in its 9th week). Had another factory reset and I have new android market version but only lite. No "enter licence code" option. The fact it didnt update is a concern.

[Andmike]

Hello again no_boundaries.

I will have to leave it to Erik and possibly others at Norton to sort out the financial aspects of this but I will comment on your concern about the non update.

The "Market" and "retail" versions have been running out of sync for some time.  I know I have been on the "retail" version and was becoming quite frustrated that I was lagging well behind.  The "retail" version has now been updated but that only took place a few days ago.

To my surprise the old "retail" version did not update itself via "Live Update" but I noticed that the download file on the Norton Server had updated, downloaded that and installed that.  I believe that Norton are investigating why the "Live Update" did not update the main app.

So refunds aside if you have a valid key then you should be able to download the latest version of NMS from the Norton site, and install it.  You will need to go to Settings:Applications and enable "Unknown Source" before the installation will work - then disable it again.  Then you should have a fully functioning and uptodate product.

Hope that helps.