11-02-2011 07:36 AM
Hi again Martin0654,
Seems odd and you may well have to wait for Erik to come online to see if he can help.
In the interim have you done a reboot just in case that helps clear things out a bit. The other option, but you may wish to wait for Erik to comment. Would be to uninstall and seek a refund. Then after a suitable break and at least one reboot to go back to the market, download and upgrade again. That really should work.............
Good luck. Sorry I can be of no more help.
11-04-2011 04:06 AM - edited 11-04-2011 04:15 AM
11-04-2011 04:58 AM
I am puzzled. I think NMS 188.8.131.52 was the old "retail" version of NMS which was downloaded directly from Norton.
However 184.108.40.2068 is, I think, the Android Market version which does not have any license code provision - as you say.
What puzzles me is how you got from one to the other and why you think that 220.127.116.11 "failed to load the full subscription"?
I was on 18.104.22.168 and have now downloaded the latest version of the "retail" NMS which is 22.214.171.1246 and it seems to work fine for me.
Did you intentionally go from the "retail" to the Android Market version? If so why? If not where did 126.96.36.1998 come from?
Sorry for all the questions but I hope you can see why I am puzzled and why I am having difficulty helping at this stage.
I await your response with interest.
11-04-2011 07:54 AM
I think I see what happened here. It looks like no_boundaries got caught up in this anomaly that just got fixed, and thus was unable to activate the retail version downloaded from the Norton site. Probably tried to activate it again by running through the purchase process again...but, since there was an actual bug in the program, only ended up getting charged again, and still no activation. Saw this thread, and thought that uninstalling and downloading this latest build from Market would resolve the problem...only to discover that it actuvates through Google's record that you purchased a subscription through them, and not with the activation code from Norton.
Seems like two possible fixes:
One way or the other, this should get you where you need to be.
Good luck--and keep us posted!
11-04-2011 08:54 AM
I agree, it sounds like you had the retail version and have updated to the Android Market version. These are two seperate layouts that have two distinct licensing components. The Android Market version does not use keys, but instead uses the Android Market inapp billing. You note that you had to re-purchase the old build. I'm curious as to why you had to do that. Could you clarify? How did you do the purchase?
11-04-2011 02:02 PM
11-04-2011 02:15 PM
Hello again no_boundaries.
I will have to leave it to Erik and possibly others at Norton to sort out the financial aspects of this but I will comment on your concern about the non update.
The "Market" and "retail" versions have been running out of sync for some time. I know I have been on the "retail" version and was becoming quite frustrated that I was lagging well behind. The "retail" version has now been updated but that only took place a few days ago.
To my surprise the old "retail" version did not update itself via "Live Update" but I noticed that the download file on the Norton Server had updated, downloaded that and installed that. I believe that Norton are investigating why the "Live Update" did not update the main app.
So refunds aside if you have a valid key then you should be able to download the latest version of NMS from the Norton site, and install it. You will need to go to Settings:Applications and enable "Unknown Source" before the installation will work - then disable it again. Then you should have a fully functioning and uptodate product.
Hope that helps.