11-21-2012 10:34 PM
i am using norton 360 - multi device (to which does not seem to have any direct mention on in forums/support etc)
IF this post is in the wrong spot, please move it
Heres the plan.
Norton multi device = 5 users, therefore 3 laptops 1 desktop + 1 mobile phone (android).
Computers - no problems
Android phone big problems 2.3.x
Previously, Norton mobile security has been installed, this has been tried with removed and not removed (removed via uninstall from play store).
Attempting to download the app from the store + renew using the key in multi device does not work, failed by key not recognised error.
Attempting to follow the instructions both via web address and QR code, allows for the key to be verified online, then a new android device has been registered. To which either the browser OR play store is required to install the program.
In an attempt to install the program, it reinstalls norton mobile security WITH the old registration key. Therefore the nortons is inactive and fails to re-register the new key, despite there should be 1 more license remaining.
What other steps are available to install multi device onto an android phone.
11-22-2012 08:08 PM
I've asked for this post to be moved to the Mobile board of the forum for better chance of finding a solution.
11-23-2012 01:01 AM
Welcome to the Norton Community Forums.
I can see that you are having a problem but at the moment I am not quite sure what the problem is, so please forgive me if I ask some questions.
You appear to have previously had a copy of Norton Mobile Security (NMS) on your phone.
- Is this subscription still valid?
- What version of NMS do you or did you have?
When you attempted to register the phone through the 360 multi device licence did you select "I have already purchased the product" on the pre-registration screen?
When you log onto mobilesecurity.norton.com does it show any devices registered? What does it show?
I look forward to hearing back from you and hope we can get you sorted out quickly.
11-27-2012 02:50 AM
I am having similar troubles. I just purchased the new norton multi-device and installed on my pc without any hassles.
Smartphone install and activation is another story alltogether.
The problem i have got is if i use the QR scanner and scan the card that came out of the box with the software and go to sign in, every time once i have filled out my login details and press login, the fields reset themselves without logging me in.
So i thought i would do it the old fashioned way by downloading www.norton.com/nms-N360MD to my device and try it that way.
Well once it installed and i went to type my product key it says its invalid. I checked it over 10 times just incase i had made a mistake but the product key i have is the correct one as i got in contact with tech support and they confirmed i had the right key.
They also got frustrated and cut my chat off without helping me further which has made me wonder if its worth my time after all the hassles ive had just trying to install and activate the f!@#ing thing.
Im using a samsung galaxy S2 if that has anything to do with it.
If theres someone whos had this problem or knows a solution i would greatly appreciate the help to get it sorted.
11-27-2012 03:37 AM
Well after playing around for a while trying to activate it through the norton details supplied with the software i thought i would jump on google play and download NMS. Well once installed it actually let me login without any hassles and i didnt even have to type the product key and it activated by itself..
Is this normal? i mean why do norton supply the QR code and www.norton.com/nms-N360MD if all you have to do is download it from the play store. Would have saved me alot of time and stress.
Also not to impressed by the techie getting frustrated and cutting off chat when i was trying to get this sorted.
All in all its working now and im happy and thats what counts.
11-27-2012 10:03 AM
Welcome to the Norton Community Forums.
Sorry to hear of your problems but delighted to hear that you have solved it, and even happier that it was the Google Play route that solved it.
It is great that you have reported the problems (I will make sure that the team are aware of the problems you had) and great that you have been able to report how it eventually worked. Thanks.
What is not so good it the strange response you got from the Norton staff member on the Chat link. I hope you have kept the details of your contact as it is possible that Norton staff (those with their Forum names in bold red type) will ask for the details so that they can find out what went wrong and ensure it does not happen again.
I hope you like to product now that you have got it working.
All the best for the future.