02-12-2012 04:51 AM
02-12-2012 08:57 AM
Sorry to hear of your problems. I understand that NMS stores some reference data on the external SD card so that in the event of the device being re-set then the Android Market will still know that you had purchased the full version. However your device is a little non standard. Do you have an SD card fitted? Did you have a back up of any of your data?
You might like to contact Norton Live Chat which you should be able to reach through this link. Just scroll down till you see "Chat Now" and then click on that. If you decide to try that, you should first make sure that you have the details of your initial purchase to hand. Hopefully the person on Live Chat should be able to help. If not please feel free to come back.
02-13-2012 11:29 AM
> Earlier today, HTC pushed out an update of Android from 2.3 to 3.2.
This appears to come back to the issue that the current version of NMS is not specifically designed to work with Android > 2.x.
Samsung has sold (on average) a million cellphones a day with Android 4.x. Not to mention all the tablets running Android 3.
When will there be a new release of NMS that works well with Android > 2.x?
02-14-2012 03:42 AM
02-14-2012 09:47 AM
Did you uninstall NAT before installing the new version of NMS? What steps were tried to resolve the issue with NAT? What do you see with NAT?
02-15-2012 04:14 AM - last edited on 02-15-2012 07:36 AM by shannons
No, I wasn't advised by the support engineer to uninstall NAT before re-installing NMS. To try and resolve it, we uninstalled NAT, then I went into antitheft.norton.com and removed my device. Then we tried re-installing NAT from within NMS, and then directly from the Android Market. After that, I was handed over to a second engineer, who called me.
The second engineer got me to install CatLog, record the log while reproducing the error, and then email him the resultant log file. He then said he call me back in a few days. Attached is a screen-shot of what I see.
[edit: Removed email address.]
02-15-2012 11:38 AM
Would you be willing to try the following:
Go to the NAT website and make sure you device isn't listed
Try registering NAT with your device
02-16-2012 04:41 AM
Thanks for the reply. I'm a bit nervous about uninstalling NMS, given how difficult and time consuming it was to get it working again. The Norton Order Confirmation email I was sent says it's for "1 year protection for up to 1 device". Can you assure me I'll be able to download it again from the link in the email, and use the same Product Key again reactivate it?
02-16-2012 05:51 AM
I'm sure Erik will respond soon but just to say that with the non market version downloaded from the Norton servers, I have found no problem with downloads and it is just the Product Key that is the issue and recognised against the device. So, provided you stick to one device you could uninstall and re-install as many times as you like.
Also, if you still have the download on your PC there should be no need to re-download just reinstall from the PC.
I hope that helps and reassures. If not, I leave it to Erik to provide proper in depth assurance that only a real Norton man can.
02-16-2012 06:07 AM
Thanks for the feedback.
Erik, I went ahead and followed your instructions. I was able to re-install NMS, but when I came to register NAT, I still get the same error message. So no luck.