09-02-2011 05:17 AM - edited 09-02-2011 05:32 AM
Solved! Go to Solution.
09-02-2011 06:15 AM
Hello again no_boundaries,
Not sure why you have started a new thread unless it is pure frustration. If I have misunderstood please say so.
I gather that you have updated NMS Lite from the Android Market. Were you advised to do this by Norton staff?
I would not have expected this to have worked in your case although it should hopefully prevent the reversion to Lite with new customers. However as in your case your registration had reverted to Lite then I would not have expected an update to fix it as the Market has, for whatever reason, lost your payment details.
I believe that Norton have a solution that should work for you, which involves downloading another version of NMS from their servers. However you need to get their support staff to direct you to it and give you the necessary key.
Have you yet managed to have a dialogue with Norton support? I note that you said you had sent an email. If you have not had a recent dialogue with them then I would again urge you to try the CHAT link. Then you will have direct exchange with trained support staff and you can, if you wish, keep a record of the exchange.
I hope that helps at least a bit.
09-02-2011 06:29 AM
09-02-2011 06:42 AM
09-02-2011 06:47 AM - edited 09-02-2011 06:51 AM
09-02-2011 07:27 AM
Glad to hear that the Chat system worked.
As it has, you might like to mark this thread SOLVED to help DistEd2 and others to get clear guidance.
All the best.
09-02-2011 07:40 AM
09-02-2011 07:56 AM